SB: Help Center, FAQ Page Tabs

great app

bonjour j'ai installe l'application uniquement pour l'essai gratuit . Pourrais-je avoir un remboursement svp merci .

great service

for a great app, the sudden switch to asking us to pay for features that were previously available and DRASTICALLY cutting the number of FAQ articles that were available on the free plan for a ridiculous amount of money is daylight robbery. If I didn't have that many articles that I spent money on, I wouldn't have continued with this. but seems i have no choice.

I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.

UPDATE #2: HelpCenter was able to restore the original data which luckily we didn't have to rely on because of WayBack Machine, but at least they fixed it. Prior to this issue, the App was great and we had never had an issue, but this whole plan transition experience has made us a little wary of future decisions they might make. I've brought the review back up to 4 stars in the meantime.

UPDATE #1: Our Customer Support manager had a brainwave and decided to check WayBack machine. LUCKILY, our website has been crawled back in December and we were able to scrape the FAQ page from their backup. We were able to rebuild the page now but this doesn't excuse the developers action on this and many stores won't be so lucky, so the review stands.

ORIGINAL: BEWARE! They just erased my ENTIRE Help / FAQ page. They are claiming that they have been sending emails about upgrading to their new plan tiers. I found ONE email in my spam folder about updating from two weeks ago and there is NOTHING about the content being deleted upon the changeover. I've just contacted the Help team and they are telling me tough luck.

I can understand needing to change your pricing structure, I would have had no issues with upgrading to the next tier up, but you can't just permanently erase a stores entire Help/FAQ page and kick them to the curb. This is UNREAL! If they can recover the data then I will update this review. Until then I would STEER CLEAR of this app 100%.

1) I tried to look at developer website, but URL is not correct... I wrote support telling them this and they told me how to install app??? This is not the question I asked 2) I asked them for customer websites where their app was installed.. they could not give me even one example to look at.. strange Not a good start for this app...
>> after submitting this review, they got back to me. URL now works and they sent me link to demo page with FAQs so I have updated review from 1 start to 4 stars since FAQs is FREE... still unsure of paid Premium and Professional upgrades.

Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility:

1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category.

2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page.

3) The app is heavy, so the FAQs page gets flagged for being slow.

So far so good. Nice and simple.

Easy to instal, easy to use. Made it all easy to engage customers. Would be nice to include the standard FAQs that could be edited.