Reviews (1,330)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.
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bonjour j'ai installe l'application uniquement pour l'essai gratuit . Pourrais-je avoir un remboursement svp merci .
Hello!
Thank you for the feedback!
We would like to note that we've contacted you regarding this matter. Could you please check your email and let us know your decision.
Thank you in advance!
Best regards,
HelpCenter team
My best FAQ app,love it!
Hi!
Thank you very much for your feedback and appreciation of our app!
We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.
Thank you for choosing us!
Kindest regards,
HelpCenter team.
great service
Hello!
Thank you for your feedback.
We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app.
We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free.
If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs.
Please, allow us another opportunity to show you a more enjoyable and pleasant experience.
We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7.
Kind regards,
Help Center team
Almost perfect! Could use a little more flexibility but I was able to make it work pretty nicely.
Check it out in action at shopweeboats.com/apps/help-center
It has worked great to allow a good FAQ page for our customers.
I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
Superb app,easy to use. I think there should be few more options to customize the look and feel of the page
The FAQ app works well and is easy to install and setup. The only issue we have is that the FAQ section pushes our sidebar navigation panel below the FAQ section.
I have given this app 4 stars. I would have given it 5 stars if I had a bit more control with the Page Title and the option to add a page image. Other than that it works fine.
for a great app, the sudden switch to asking us to pay for features that were previously available and DRASTICALLY cutting the number of FAQ articles that were available on the free plan for a ridiculous amount of money is daylight robbery. If I didn't have that many articles that I spent money on, I wouldn't have continued with this. but seems i have no choice.