Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

May 31, 2018

this app is way better than any faq app.. i love it and we are using across our 2 stores we have..

thanks for making it free as well

Espace Coffee
United States
21 days using the app
January 4, 2017

Great app, makes my store even more presentable!

Smallstuffaccessories
United States
21 days using the app
January 3, 2022

It's easy to use and intuitive. Free feature is all that we need at this moment and we're glad we have an option to upgrade when needed.

Hemmens Hammock
Croatia
21 days using the app
April 12, 2019

Very intuitive to use. Support is amazing and quick. I highly recommend using it. One feature is missing, is to allow multiple FAQ pages.

HAIRHANCE
United States
20 days using the app
March 31, 2020

VERY simple and honestly it is a pleasure to use it ! The FREE version works very well by itself, the paid version offers addiitional features such as design.

Emma Allen
Switzerland
20 days using the app
August 16, 2021

Exceptional support. I send the ticket in regarding an error I got and received a reply within minutes. The problem was solved within the same day. Can only recommend

Chanty Lace Shop
Germany
20 days using the app
December 9, 2020

Excelente, totalmente recomendada.
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Tienda Online Dios es Bueno
Mexico
20 days using the app
June 23, 2020

i think this APP is very good,very convenient and convenient,it can help my shop a lot and deal with many questions

Pribily
China
20 days using the app
July 6, 2019

Very good app to create a help center for free.
It is fast and easy to setup the help center. Thank you for making this free app.

pillows-arena
Canada
20 days using the app
May 21, 2016

Simply Amazing :-) I am truly grateful for finding this app...I constantly have to deal with client queries and this solves my problem as i am now simply able to direct the clients to the FAQ page and issues are being resolved before they arise. And best of all its free!!! thanks guys really much appreciated.

U Watchfaces
South Africa
20 days using the app