Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
Refine
-
By rating
I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!
Hi Stahlcar Scan Tools!
Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible.
Best regards,
HelpCenter team
Great app. Easy to use, and it meets all our needs in terms of FAQs. Fairly customizable (colors, etc.), but enough for it to work smoothly.
Great free FAQ page, looks very neat and fits well with our website. Would appreciate more customisation options (e.g. header options) but brilliant customer service when I asked for help with something. Thanks!
Very good app. Clear and intuitive back-end, can be customized a little bit through the Theme's CSS file. The only minus is there is no way to customize the app's page itself, and the URL is not perfect as well. Strongly recommended.
It would be nice to have a paid version with the ability to customize the META description for the app page, and to add a descriptive text block under the header of the page.
5/5
second store we use this app, this is amazing.... translations options.. integrate facebook chat... this is AMAZZZIINNNGGGG!
Awesome App!! This app makes my FAQs page look way more professional. I am so excited to have found this app and can't believe that it's free. Definitely a must have!
Great app! Easy to set-up and very helpful to my customers.
Very useful and flexible app. Provide all must to use features in the free plan. Suggest to use for every Shopify store.
Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended
Hello CUITISAN.HK,
Thank you for using Help Center app and for your kind review!
Please note that we have an optional contact form page. You can enable it by navigating to HC Settings > Content.
If you have any questions regarding the app - please contact us - support@eoscity.com.
Kind regards!
HC support team
An absolutely great and effective app, very helping. It helps gaining a lot of time. Could you just translate the frequently asked questions templates from some languages such as french or spanish? It would be easier. :-) xx