Reviews (1,331)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

February 18, 2016

Super easy to use, straight to the point, and looks great! A must have for any store.

Polka Dot Wall Stickers
United States
2 days using the app
October 20, 2020

A fantastic app and user friendly. I felt using this app is extremely easy to navigate for someone with no experience in the IT field.

African Traditional Home&wear
South Africa
2 days using the app
February 5, 2021

Customer service is very friendly and responded in a very timely manner. Good looking app too, and great price! Thank you.

BadAce Tactical
Canada
2 days using the app
July 4, 2017

Good system to start with, I am still playing around. This is my first time using the program! it is not too difficult for a beginner, editing my review later when i find out more

The Shark Watch Co
Australia
1 day using the app
March 16, 2021

Had an issue with the app and how it was loading on the website, but the support team got back to me immediately and was able to solve the issue quickly. Very much appreciate the speedy support!

torani.jp
Japan
1 day using the app
March 19, 2020

This app is super to easy to use, beautiful and pretty much worked without any adjustments at all for me. I actually picked a slightly higher rated one first which was horrible to use, this was quick and easy, and there was excellent customer support for something I couldn't figure out myself. Thank you!

Mermaid Beach co.
Australia
1 day using the app
Edited March 14, 2023

Save time on installing other FAQ apps, only to delete them later for being difficult or confusing to use - just install HelpCentre and know that you won't be disappointed.

Big Duck AU
Australia
About 19 hours using the app
Shark Byte, Inc replied March 15, 2023

Hello Big Duck AU team,

Thank you for the kind words about our app, we’re passionate about what we do and it’s great to see that it translates into results for our customers!
We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.

Best regards,
HelpCenter Team

Edited January 14, 2020

It's a very good app. It helps me for my FAQ. It's very simple to install and use. I'm very happy. I recommand.

CRAZYSOSO
France
About 19 hours using the app
August 16, 2019

Excellent app for a FAQ & Contact Us page with a professional appearance. I definitely recommend adding this to your store!

Pinnacle Distributors Inc.
Canada
About 17 hours using the app
November 2, 2017

I was looking for something simple for my FAQ. This works and looks good. Also support mentioned that will have an update where you can have 2 FAQ in one page :)

Mattdevonwatch
Lithuania
About 14 hours using the app