Reviews (1,330)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.
Refine
-
By rating
awesome app. Makes your website look extremeley professional.
I used up to help me to do FAQ page and I love it.
Excellent APP!
It's simple and easy to add new sections and articles. Awesome!
The worst app for FAQs!
Even in offline mode, it appears in Google Search.
Service in bad faith: not very conciliatory and untrue.
Not possible to translate the app in several languages simultaneously. STAY AWAY!
La pire des apps en ce qui concerne les FAQ!
Même en mode Offline, celle-ci apparait dans la Recherche Google.
SAV de mauvaise foi: peu conciliant et mensonger.
Pas possible de traduire l'app en plusieurs langues simultanément. A FUIR!
Hi,
thank you for the feedback and I hope you can reply to my email I've just sent. I'm hoping to chat more about languages as you can surely add other languages to HelpCenter. Also, the SEO issue is unique to your store and no other users experienced it before so I believe we can work this out. Let us know more when you have a minute. Marius.
Makes it easy to quickly set up a FAQ page. Good stuff
Extremely fast, friendly and competent support team. Ive tested a few FAQ apps, Help Center is the best FAQ app on Shopify.
HelpCenter is probably one of the best apps for generating your FAQ page.
I've been using it since Day 1, and I really like how it behaves.
It doesn't give you much ability of customizing it, but if you are good a bit with CSS, you can figure your way around it.
Drop a look at my Frequently Asked Questions (FAQs) page for ideas for your next FAQ page:
https://www.mobimax.eu/community/faq
Der Kundesupport ist sehr schnell, kompetent und offen für alle Fragen. Er hat uns sehr weitergeholfen und beim Aufbau unseres FAQ unterstützt.
So far it's good and does what it says. Interface could be updated and prettier to look at. Continuing to use until it does not accomplish what I need.
Really easy to use and a great setup.
Only constructive criticism is that I wish you could re-order the main subjects. On my last update you could still only re-order the sub-sections, and any new main sections you have to add to the end.
RARR Sportswear
www.rarr.com
It is a really good app however it has lost 2 stars because it loads un-minified scripts and styles on the frontend. Possibly not a big deal if it's the only app you use but these scripts can add up and each being loaded separately can take a toll on page load times and therefore SEO.