Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

May 19, 2018

This is a very useful app for my store. Helped me create an organized help center page.

Slips And Laces
Philippines
March 28, 2019

Kick-ass app!! Super easy to setup! Two thumbs up :) For a free app they have gone above and beyond with this one.

The Milky Fern
Canada
September 11, 2024

Tanx.Club
United States
10 minutes using the app
Shark Byte, Inc replied September 12, 2024

Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated!

Best regards,
HelpCenter team

September 14, 2024

ShopSwiftly
Singapore
3 minutes using the app
Shark Byte, Inc replied September 15, 2024

Hi, ShopSwiftly team!

Thank you for taking the time to give us the highest rating. We are glad that you are satisfied with our app :)

Please feel free to contact us at any time! Our support team is available 24/7

Best regards,
Help Center Team

November 19, 2023

Running With Wolves
United States
9 months using the app