Reviews (1,330)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

January 17, 2017

Seems to do exactly what it says on the tin and is really easy to set up

Thephotoboothstore
United Kingdom
16 days using the app
September 14, 2016

So easy to use, that's the beauty of it. Putting the FAQ's into sections help keep the page clutter free and easy to navigate.

Md Kids
United Kingdom
16 days using the app
September 17, 2016

Easy to install and use. Creates a good looking and organized faq page. Also it's free.
www.advantagesupplements.com

Advantagesupplements Com
United States
16 days using the app
May 15, 2019

FAQs save lots of time when it comes to customer service. With HelpCenter I was able to create a help center that lowers my customer service/contact us issues by about 80%

Beauty Welfare
Singapore
16 days using the app
December 9, 2016

Not able to customize and developer will not help you do it either

Dna Pro Fit
United States
15 days using the app
April 18, 2017

very simple for editing any help center like FAQ

Gitargear 2017
United States
15 days using the app
September 4, 2019

I'm very new to Shopify and I'm amazed that I can create store pages like I did with HelpCenter. Questions opens when you click and they can be closed if you do not need that question. My FAQs looks great and I didn't need a developer. Amazing, I will use Premium HelpCenter in the future!

heapsfeed
United States
15 days using the app
May 16, 2017

Perfect works really well I love it thanks so much its a massive and help and makes the website look so fresh and clean!

Thesweetbros
United Kingdom
15 days using the app
March 25, 2020

Excellent customer service. Simple app that works perfectly. I use it in all my online stores for the FAQ page.

Drawsty | 100% Personalized Portaits
Spain
15 days using the app
January 19, 2017

Great, fast and easy to use app!

Punakutija
Croatia
14 days using the app