Reviews (1,336)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.
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It's a good app. Easy to use and implement and integrates well with my store. I would have prefered a few FAQ ideas/templates to help me create a better FAQ page, but other than that I would absolutely recommend it.
www.the-haggler.com
It has worked great to allow a good FAQ page for our customers.
Love the fact it is free! and it is easy to set up and use! nice design on the app also. Gives your FAQ a better touch. ++++
I don't see any convincing from your introduction. It seems very difficult to set up the content. I do not like them.Thank you for recommending
Hello Corkiwatch,
Thank you for a review. Based on our customer's experience who created more than 35 000 FAQ, we developed and are constantly improving our app that it would be easy to use for the merchants and created FAQ page would look professional and solid.
Help Center team is always ready to give a helping hand to the customers using our app, do customisations according to our customers needs.
If you have any feedback where we could improve - please let us know at support@eoscity.com.
We wish you all the best in your business!
Help Center team
Easy to setup and works well, however our FAQ page does not load on first load, only after reloading page and no feedback from support team. Looking for alternative.
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Hello, Baby Sofia,
This is Ingrida from HelpCenter support. I hope you're doing great today.
I was wondering if you have any questions regarding HelpCenter app? I would be happy to help, so please, do not hesitate to ask.
Or there are some other reasons making you leave this kind of a review? Our team would be glad to hear more about this.
Very helpful and useful! Did my FAQ page up in a jiffy!
My store address is www.aquapurashop.com
The first problem with the faq page is that on many desktops, laptops, mobiles, tabs, the drop down doesnt work no matter howmany times you click on a question.
The second problem is that if we open 10 questions, we have to press back 10 times to go to the previous page. So it means that to go to the previous page, we have to hit the back button equivalent number of times as the number of Faq's we have clicked and opened.
Almost perfect.
It would have been nice if we could select the font and styling of the questions.
Another amazing option would be to select pixel width. It does not quite match my theme.
powerful app. a huge add on to your customer service