Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

January 5, 2017

We currently use the FAQ HelpCenter app for our website (Voltlin - Tools for Evolution & Empowerment) where we offer a wide variety of products for a specific niche! Now we can answer them all with a sleek, solid design that was easy to set-up!

Check it out at www.voltlin.com!

Voltlin
United States
Over 3 years using the app
December 24, 2016

I've been using the help center for the first time today, and I have to say, it's perfect! We've loved it so far - ease of use, good design, and you can't beat the price.

Airtime Labs
United States
Over 3 years using the app
Edited March 30, 2020

Love this feature, it help customer to find out answer themselves. Reduce the time and costs of customer service.

PayandPack.com
United States
Over 3 years using the app
May 9, 2019

This app was very easy to set up and style! Created a FAQ page in just a few minutes. Highly recommended!

MeWe Nutrition
United States
Over 3 years using the app
March 23, 2017

Great app! So helpful :) I quickly built an interactive searchable FAQ page. Love it!

The Gentlemens Lounge
United States
Over 3 years using the app
June 10, 2021

Works perfectly, Support is spot on when needed. in fact I only had to use their support once during the past two years.

Raw Cut
United Arab Emirates
Over 3 years using the app
September 5, 2018

The App saved me a ton of time while moving over to my shopify store. Well organized and very easy to use.

Epic Water Systems
United States
Over 3 years using the app
August 2, 2023

This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!

Ecopify
United States
Over 3 years using the app
Shark Byte, Inc replied August 3, 2023

Hi Ecopify!

Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)

Warm regards,
HelpCenter team

July 19, 2017

Intuitive and simple to use! Made my life quite easy!

Hayabusatestground
Canada
Over 3 years using the app
January 27, 2017

Fast to setup, super easy to use! Exactly what I was looking for, thank you!

Premium Dog Treats
United States
Over 3 years using the app