Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

Edited March 17, 2021

I had a problem with my store and they fix it in less than 24h.... fantastic service!!! love them:)

Boibab.com
France
Over 3 years using the app
October 3, 2016

Looks good so far. Thank you.

Richards Guitars
United Kingdom
Over 3 years using the app
March 3, 2019

Im so glad i found this application. Im very thankful as it a big help for my website. I am definitely recommend this app

V4Victor
United Kingdom
Over 3 years using the app
March 12, 2017

Thanks for this free app. A big help for my website.

Pinkroom Beauty Store
Philippines
Over 3 years using the app
February 18, 2019

Easy install and customization. Great support to help with additional add-ons or adjustments. Very quick response, very good service, very good product, very good price! Brian - www.rawhabit.co

The Raw Habit
Hong Kong SAR
Over 3 years using the app
March 7, 2018

This App creates a very beautiful and structured FAQ section for your website for free! Very nice

Betten Haskins
Germany
Over 3 years using the app
Edited December 26, 2020

I use this app to cut down on the frequency of customer questions. This is a must-have for any store seeking good customer relations. This app does what it says! I also like their customer service. I had a slight problem with the color of my text. They responded quickly with a video that solved my problem. Thanks, guys. I like the cost too especially for someone just starting out in ecommerce. I high recommend Help Center FAQ!!!

generationmerch
Canada
Over 3 years using the app
January 24, 2023

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

LEDSpace
United Kingdom
Over 3 years using the app
Shark Byte, Inc replied January 24, 2023

Hello LEDSpace team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.

Regards,
HelpCenter Team

July 5, 2018

Best FAQ app and it's FREE! Quick and easy to set up. I needed to get some customizations done... contacted their support late on a Saturday and heard back from Marius first thing Sunday morning. Very responsive support—how customer support should be. Not surprisingly, I plan to use their Trackr app as well. Highly recommended!

Wing Chun Illustrated
Finland
Over 3 years using the app
March 5, 2020

A great app that does exactly what we require. Simple and easy to use that looks great on desktop and mobile device.

Inspired Wallpaper
Australia
Over 3 years using the app