Reviews (341)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its responsive customer support, ease of use, and intuitive design. Key features like FAQ, contact forms, and live chat are praised for efficiently managing customer inquiries and enhancing service quality. The app is noted for its affordability, customization options to match store branding, and its ability to reduce customer emails. Its reliable performance and comprehensive ticketing system further support effective customer service management.
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I was able to install this app and get our FAQ page up in less than 7 minutes total (I timed). I had one issue with our theme acting funny with the collapsing headers, but I reached out to support and they were very responsive and got the problem fixed in no time at all. Very happy with this app. And let's face it, the price is hard to beat!
In recent days, we have been unable to receive messages from customers via the "Contact Us" page.
After testing, we can't find the customer's message in the mailbox, please tell us what is the reason?
This has taken a toll on us.
I try to set up the mailbox in the background, and every time I set it up, I can only receive the first message.
Then, the background automatically restores the previous mailbox
Hello Creabest Team!
Please accept our sincere apologies for the issue occurred.
We'd like to investigate and fix this case, however as the app is already uninstalled we are limited in a help.
That would be great if you could give us a second chance to sort this case out.
Please check the emails that have been sent to service@creabest.fr.
We'll be happy to do our best helping you.
Looking forward to your reply!
Best regards,
Helpcenter Team
I wanted a professional and clean looking FAQ page, with the drop down sections. HelpCenter is perfect for that. Since I wanted 2 main drop down sections, I paid for the premium version (definitely affordable) and am happy I did. My page looks clean and professional.
Great app and it perfectly blends with my theme, easy to customize and it looks well organize. Great job!
Great app that is easy to use, and does the job perfect. I think this is the best app for FAQ pages. You can see it in my store: https://www.msno.no/apps/help-center
fantastic app that has considerably help to reduce calls, logging time and general enquirers without benefit,
Would highly highly HIGHLY recommend!
This app do its purpose for free. Very good app using it now for my website. Will buy a plan after exploring it.
We use the HelpCenter by Vertex LV Shopify App on our website PictarWorld.com. We would like to recommend the App - The flexibility of the app let us organize the Help Center and FAQ better, thanks to the 3 layers structure that is possible with the App. Furthermore, the app support is just great. We had a problem with the loading of the answers and Justas from the Support provided quick and efficient support to our problem.
Acabo de Empezar a utilizarla porque hace tiempo hice un curso de Dropshiping y los profesores recomendaban esta APP. Actualmente me la ha recomendado mucha gente y voy a profundizar en ella
!
Hola, gracias por usar nuestra aplicación y por la reseña. Esperamos que te guste la experiencia de usarla.
Un cordial saludo,
HelpCenter team
Hands down - the best Free helpdesk app out there. Hard to believe its FREE. Works perfectly for the Everyman Team.