Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

May 22, 2017

Easy to install and configure. And this is a must have apps for shop owner !!

99fab
United States
Almost 3 years using the app
June 26, 2019

I love this app. So easy to use so many to do with. Exactly what I need. Thank you, guys, for giving it for free.

Gym and Me
United States
Almost 3 years using the app
December 19, 2016

great app, very user friendly and easy to use. all thumbs up!

Mobile Life Sg
Singapore
Almost 3 years using the app
October 16, 2020

nice app, really ;) cool and simple to control. Its very useful beacuse u got all u need!!!!!
-Rudi from Germany. XD

HOLDHOUSE
Germany
Almost 3 years using the app
January 25, 2022

We use the FAQ part of this app and it's very easy to use. Outstanding customer service. Highly recommended.

Atomic Cherry
Australia
Almost 3 years using the app
February 10, 2017

very helpful to create awesome searchable categorized help topics

Curehub
India
Almost 3 years using the app
December 13, 2017

Beautiful app. Works flawlessly by creating a dedicated FAQs page that you can name whatever you like.
Out-the-box functionality means you're up and running in literally 60 seconds ... (i type slow) haha.

Thanks for that.

Frank @ MFJLabs

Mfrankjohnson
United States
Almost 3 years using the app
June 30, 2022

La aplicación es genial, funciona bien y es personalisable, incluso el plan gratuito, facil de usar y visualmente bella

Drenaje Graffiti Store
Mexico
Almost 3 years using the app
September 7, 2016

Brilliant! Check out www.surehatch.co.za for more info on how we use it!

Surehatch
South Africa
Almost 3 years using the app
January 25, 2024

I tried another free app which has over 1000+ good reviews. But they actually do not worth the rating, even thougth it's free. That's why we choose HelpCeter. This app is very user-friendly. Mutiple templetes are availabe for choosing. Customer service is very helpful.

True Image Tech
United States
Over 2 years using the app
Shark Byte, Inc replied January 29, 2024

Hi True Image Tech team!

Thank you very much for your feedback and appreciation of our app!

We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.

Thank you for choosing us!

Kindest regards,
HelpCenter team.