Reviews (1,330)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for ...

September 17, 2018

This app was helpful to the primary point of getting help. I wanted to see a wider range of colorful or maybe some exotic features to make it like a brand to compliment your store.

One of A Kind Variety Empotium
United States
7 months using the app
Edited March 9, 2020

es un poco complica no estan bien explicados los graficos ,tendrian que ser mas facil para los que recien comenzamos este negocio

tractions1
Argentina
6 months using the app
Shark Byte, Inc replied March 10, 2020

Dear tractions1,
thank you for your feedback. We just want to let you know, that if you have any questions or need any customisations of the app, related to your Shopify's ...

Edited January 18, 2017

It works, but was disappointed to find that once you make a menu/faq line title and want to modify the menu title, the URL link is fixed to the previous menu item name and cannot be changed unless you remake your entire faq page.

This is confusing to the customer when they watch the URL bar on their browser and see a #URL that is totally different than where they think they are going.

Example: ...

Testing Boston Spice
United States
4 months using the app
July 10, 2019

How do I add it to a FAQ page? It's a good app but no help if I don't know how to add all my questions to a damn FAQ page?!?!

Power My Adventure
Australia
3 months using the app
Shark Byte, Inc replied July 11, 2019

Hello, Power My Adventure!

Thank you for your question!
Please take a look at this short video here: it will start right there where the question is addressed - how to link ...

September 2, 2019

I don't see any convincing from your introduction. It seems very difficult to set up the content. I do not like them.Thank you for recommending

Corkiwatch
Vietnam
3 months using the app
Shark Byte, Inc replied September 2, 2019

Hello Corkiwatch,

Thank you for a review. Based on our customer's experience who created more than 35 000 FAQ, we developed and are constantly improving our app that it would ...

March 6, 2019

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Baby Sofia
Estonia
2 months using the app
Shark Byte, Inc replied March 7, 2019

Hello, Baby Sofia,

This is Ingrida from HelpCenter support. I hope you're doing great today.
I was wondering if you have any questions regarding HelpCenter app? I would be ...

Edited October 8, 2016

The app itself is great, however the lack in customization is an issue. you cannot set styles or even edit css or the look in any way possible, and because of this, everything looks way to huge for my liking, I would like to at very least - set fonts, set sizes on headings, and have the ability to change font on html rather than adding code in the content. other than that the app is free and it ...

Niftee Gadget
South Africa
About 1 month using the app
April 19, 2017

It's easy to use, BUT I can't re-order anything? That's ridiculous. That should be a basic feature. I should be able to type in my FAQ on the fly, then go in and put the main sections in the correct order.

Samson N Delilahs
United States
18 days using the app
August 3, 2018

Il manque de mettre les question en gras

Vintouch Lifestyle
Switzerland
10 days using the app
January 15, 2023

In principle, the software looks great and provides alot of features, however thats if it works... which it does not.
I trialed this for the reason of being able to respond via my mobile when i am not at my desk, and also to notify me. The mobile app does alert you,but then fails to work. any responses sent via mobile dont work. The user never gets to see the responses (this didnt work via tablet ...

MissBliss.UK
United Kingdom
8 days using the app
Shark Byte, Inc replied January 15, 2023

Hello!

Thank you for your feedback!
We are sorry that you have some negative experience while using our application. Please be rest assured that our dev team is aware of ...