Reviews (1,330)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for ...

January 11, 2017

Minimalistic app with key features which gets the job done!

Cavadecavas
Mexico
Almost 5 years using the app
October 10, 2016

Good app - easy to use. Only downside is, I wish there were more options to customize the layout, font size & type, colours etc etc.

Amoretta Me
Australia
About 4 years using the app
Edited March 19, 2021

The app works great, except that it takes so much time to load the page. How can we resolve this issue?

PatPat Wholesale
China
About 4 years using the app
Shark Byte, Inc replied March 12, 2021

Hello there,

Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at support@helpcenterapp.com and we will assist you ...

June 10, 2020

I have finally added my new FAQ page to my website. It's pretty easy to set up and I like that the page can be customized.
The only issue I had was the text input. Using the cleanup format still didn't solve the issue and I noticed 2 fonts in my answers which took a lot of time tidying up. Adding links to text doesn't automatically underline them, change color or make them bold so when previewing ...

Quadrostyle
France
About 4 years using the app
Shark Byte, Inc replied June 10, 2020

Hello, Quadrostyle,

Thank you for using Help Center services and for your feedback!
Regarding text input: the links style is added from shops theme. Some themes have the ...

February 12, 2017

Muy buena app. La recomiendo.

Organicos Gourmet Inc
Colombia
Almost 4 years using the app
January 23, 2017

This app is easy to install, easy to create you FAQ's and easy to update the FAQ's.

Immaculate Organic Soaps
United States
Almost 4 years using the app
November 26, 2016

So its a great app other then the fact that it will not let you reorganize your main tabs.. But overall we do like it, easy use and easy integration.

Southern Grace Outfitters
United States
Over 3 years using the app
Edited January 22, 2023

UPDATE #2: HelpCenter was able to restore the original data which luckily we didn't have to rely on because of WayBack Machine, but at least they fixed it. Prior to this issue, the App was great and we had never had an issue, but this whole plan transition experience has made us a little wary of future decisions they might make. I've brought the review back up to 4 stars in the meantime.

UPDATE ...

KEYWAY | Wooden Phone Cases & Leather Phone Cases
Canada
Over 3 years using the app
Shark Byte, Inc replied January 22, 2023

Hi KEYWAY | Wooden Phone Cases & Leather Phone Cases!

Please accept our sincere apologies for all the frustration that our app brought you recently. Please note that this is ...

October 24, 2016

We love HelpCenter - Build an Attractive FAQs Page. It is organized so well and is easy to change the text or put up another FAQ. The only problem I have with it is that "Help Center" on my website appears too far over to the left (right at the edge of the page) and I feel that the text is very small - way too small. It should be bolded and be in the middle of the page for my customers to be able ...

Victoria Kay Design
United States
Almost 3 years using the app
June 8, 2019

This was the second FAQ app I tried for my site, and it's far better than the first. So many key features offered for free. It has everything I needed to create a dynamic and easy to use FAQ page. And customer service was quick, easy and friendly.

SnerkShirts by FEEK
United States
Almost 3 years using the app