Reviews (1,329)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable templates and seamless integration with existing themes. It's known for its reliability and features like FAQ, Product Tabs, and Live Chat, which effectively reduce customer queries and emails. The responsive customer support team is quick to resolve issues. The professional look of the app enhances the user experience, making it highly recommended for small businesses due to its simplicity and effectiveness.

December 6, 2023

Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility:

1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category.

2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page.

3) The app is heavy, so the FAQs page gets flagged for being slow.

Fancy Feast US
United States
Over 2 years using the app
Shark Byte, Inc replied December 7, 2023

Hello Fancy Feast US team.
Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer!

Best rgards,
HelpCenter team

July 17, 2023

Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.

BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.

The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.

Mix-Ready
Germany
Over 3 years using the app
Shark Byte, Inc replied July 18, 2023

Hi Mix-Ready team!

Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!

Best regards
HelpCenter team

Edited April 2, 2024

great service

זכרונות חיים
Israel
9 days using the app
Shark Byte, Inc replied March 27, 2024

Hello!

Thank you for your feedback.

We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app.

We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free.

If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs.

Please, allow us another opportunity to show you a more enjoyable and pleasant experience.

We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7.

Kind regards,
Help Center team

August 2, 2023

This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!

Ecopify
United States
Over 3 years using the app
Shark Byte, Inc replied August 3, 2023

Hi Ecopify!

Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)

Warm regards,
HelpCenter team

November 6, 2023

Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.

Innes & Iyer
Sweden
About 5 years using the app
Shark Byte, Inc replied November 9, 2023

Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)

We are happy to help any time, 24/7.

Kindest regards,
Helpcenter team.

November 8, 2023

I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!

SOAR
United States
4 months using the app
Shark Byte, Inc replied November 13, 2023

Hello SOAR team!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

February 2, 2024

Exquisite support!

Opulent Vault
Slovenia
About 2 months using the app
Shark Byte, Inc replied February 3, 2024

Hello Opulent Vault team!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

August 5, 2023

Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.

LifeLight
Italy
5 months using the app
Shark Byte, Inc replied August 6, 2023

Hi LifeLight!

Thank you for leaving a positive review and for such a high rate of our support team work :)
It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible.

Warm regards,
HelpCenter team

November 20, 2016

Easy app to use and provides the perfect Help Center/FAQ for our customers. I'm not the most tech savvy person (I cannot code) and I have had no problems managing and manipulating the help center to serve our needs.

Sideclick Remotes
United States
Almost 8 years using the app
August 31, 2016

Easy use, great app. We like it.

Kesmekesme
Türkiye
Over 7 years using the app