Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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Works very well. And it's super, super helpful. Thanks
Before HelpCenter we've made a deep research with possible solution that could handle tutorials content on our website. We build Shopify themes and Apps, so the documentation is essential and searching through search field of Shopify App store we've found this app.
We've fully implemented on our Shopify App project www.sellersmith.com
Nice app, very easy to use. support is also great. Check it out at www.straightfromthefarm.com
This app really helped improve our FAQ page, which was earlier just full of too much information. Now it's organised and easy for customers to navigate. :)
Great app - www.thehippiehouse.com.au
I've just downloaded the free version of the app. It is very clearly laid out and easy to use. All elements are easily customisable to fit my store's theme. I'm trying to keep my costs low before launch, but this is one app which I may upgrade right away. The added benefits of extra categories, and social chat are very appealing....and the upgrade price is very reasonable!. Thank you for this app.
Very nice and useful application. Easy to install and configure. Fast customer support. They replied my question in 15 minutes. Thanks for your efforts.
This is the best App I've used so far. I still can't believe it is free. It was very easy to setup. When I dowloaded it I was trying to put it on my main menu so I emailed support, even though they got back to me very fast, I figured it out before they get back to me. Just to tell you how easy it is to figure out. Thank you for this App.
Excellent app - Works amazingly well, essential for all shopify stores :)
Great app. Very useful even without paid features though they would optimise further. Staff very friendly and helpful