Reviews (340)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its responsive customer support, ease of use, and intuitive design. Key features like FAQ, contact forms, and live chat are praised for efficiently managing customer inquiries and enhancing service quality. The app is noted for its affordability, customization options to match store branding, and its ability to reduce customer emails. Its reliable performance and comprehensive ticketing system further support effective customer service management.
Refine
-
By rating
great service
Hello!
Thank you for your feedback.
We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app.
We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free.
If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs.
Please, allow us another opportunity to show you a more enjoyable and pleasant experience.
We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7.
Kind regards,
Help Center team
Awesome app to help build FAQ pages. If only you could easily customise the design, though.
The FAQ app works well and is easy to install and setup. The only issue we have is that the FAQ section pushes our sidebar navigation panel below the FAQ section.
I am loving this free feature. Highly recommended!
I'm surprised that this is free. It's really good.
very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later
Oh wow. Just installed this app 30 minutes ago and our store FAQ page went from being a dinosaur to a Ferrari. SUPER easy to set up and add to the Menus. Really, really, happy right now. :)
Friendly and professional app to have
Amazing app - so easy to use, add to and best of all, it's free. Can't go wrong. Not sure why you would use any other app.
Overall 10/10 super easy, it's free, can't complain at all.
Great app, super simple to use and generate sections with. Contact form does not work right now for some reason so I disabled it. Would like ability to change text size without using HTML but I'm sure that'll be implemented in an update.