Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

Edited March 14, 2019

Really good app and helpful technical support, resolved an issue I had very quickly. Would recommend.

Immunity Jewellery
United Kingdom
Over 1 year using the app
Shark Byte, Inc replied March 8, 2019

Hello, Immunity Jewellery,
thank you very much for your feedback and review, it really means a lot to us. If you'll need any help in the future - just let us know! Wish you all the best :)
Help Center support

February 8, 2021

The app is great. Beautiful FAQ structure to layout your questions. Seamless integration. I had a small issue with the navigation in my theme but after I contacted support, it was fixed in a day. A+ for support. Love the app.

AirClear Store
Singapore
Over 1 year using the app
November 1, 2017

Powerful, simple, and best of all free. Had a slight issue with formatting of the page on the Jumpstart theme and my support query was resolved very quickly.

Origin Home Hq
Australia
Over 1 year using the app
January 17, 2018

The app does what the name states: it builds an attractive FAQ page. One that is very user friendly.

I easily figured out how to add images to the FAQ articles.

When I needed assistance with adding links t the Articles, Marius at
EosCity Support did a great job of teaching me how to manage the links.

So far A+

Emdbrands
United States
Over 1 year using the app
May 27, 2019

Great app! It's easy to use and gets the job done. This was exactly what I was looking for something simple to use.

What Fashion Wants
United Kingdom
Over 1 year using the app
March 10, 2017

Awesome.....................................The best

Lemonandmelonstore
United States
Over 1 year using the app
September 14, 2016

HelpCenter was incredibly quick to setup and easy to use!

Grobo
United States
Over 1 year using the app
July 23, 2017

rất là hay, cám ơn bạn rất nhiều, chúng tôi đã đỡ tốn thời gian hơn rất nhiều thank you <3

Cubachtung
United States
Over 1 year using the app
February 11, 2020

Great looking, easy to use FAQ app. Also two thumbs up for support, prompt replies, prompt sollutions.

Gamesellers.nl
Netherlands
Over 1 year using the app
August 21, 2019

Excellent app with a very good customer service :) They helped me quickly and now my FAQ il absolutelly perfect ! Thanks !

amOseeds
France
Over 1 year using the app