Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

September 23, 2019

I tried a few faq apps and Hep Centre is the one that met my criteria the best.

Among other features, the keyword and question search bar works very well.

Wish more of the basic settings (text formatting in particular) was embedded in the back-end, but this is more than compensated by the responsiveness of the customer support.

formae
United States
About 1 year using the app
March 3, 2017

Really good: simple, easy, effective, free. Great for presenting big blocks of info in a compact form (such as your terms and conditions) with its collapsing sections.

Suggestion: Allow/create anchors for the sections, so we can link within the page, and also link to specific sections of the page from elsewhere.

Igift V2
United States
About 1 year using the app
Edited December 3, 2020

Very helpful great app! Thank you!!!!!.....................................................................

YouSouRoom
Greece
About 1 year using the app
October 28, 2019

Fantastic app - it looks great and it's super easy to use. We've noticed a large decrease in the amount of customer emails we receive since installing the app too, which is just what we wanted. Super helpful customer service with fast response time. We'd absolutely recommend HelpCenter. Thanks guys!

BATOKO
United Kingdom
About 1 year using the app
June 7, 2017

Easy to build nice looking FAQ pages.

A&K Labs

A And K Labs
United States
About 1 year using the app
Edited September 26, 2017

the quality of this free faq is unbelievably good. the limitations that exist (they're tiny) do not come close to the value added to have a quick and esy and free faq that's searchable on your site! sheesh so great..

i would say, if we could download the text we make through the app, that would be awesome.
would have made last week much less scary, and will be nice for a simple transition out.
thanks for taking care of what you need to when ever there's an issue or hiccup and keeping good communication.

Ocdeli
United States
About 1 year using the app
April 11, 2019

works perfect! I love it nic einterface, details, easy to use. Remember if you cant add the adress they tell you to the menu its because you must add the whole adress including your domain.

TryMindful
Colombia
About 1 year using the app
Edited July 18, 2019

I love this product's ease of creating menu headings and menu subheadings—great for organization and looks nice and tidy on my site's FAQ page. However, I wish there was an option to automatically collapse a subheading when another one is clicked—this would keep things tidier on the page, and prevent customers from having to scroll down, especially if on mobile. Also wish it was possible to change fonts and sizes—no option for this yet. Also spacing can get glitchy as well—there needs to be a paragraph spacing option or something to make it so that sentences/paragraphs do not randomly have double-spacing before/after them. However, hyperlinking text works great. For a free app, it is amazing, so thanks HelpCenter!

UltrAccessories
Canada
About 1 year using the app
Edited April 9, 2019

very nice. Exactly what I needed to make my website look professional. Very easy to use too! I love the collapse and open feature!

ModishMade
United States
About 1 year using the app
Edited March 1, 2019

Works very well but requires CSS knowledge to be customized. Pretty fast customer service given the fact it's a free app.

Arkanjia
Canada
About 1 year using the app