Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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This has been a great tool so far. It is super easy to get up and running.
I do wish they had a feature where, if a user is searching the FAQs and cannot find what they are looking for, the user can hit a plus button to send the question directly to us. This would allow us to triage an issue with that customer. To add to that it would be great to be able publish the Question and Answer back to my FAQs.
Aside from that feature request, I really like this tool.
Hello KitchyGadgets,
Thank you for being Help Center app customer and for 5 star review! Your suggestions regarding new features of HC app are very valuable. We'll discuss implementation possibilities with developers and maybe they will appear on app development list.
Wish you all the best in your business!
amazing!! makes the FAQ page very nice
Application très performante et simple d'utilisation. Je recommande cette application. Il y a juste un point négatif, ce sont les liens service client qui nous renvoie sur des pages vierges.
I'm not a complete idiot but I also don't have more than three seconds to spend learning new things while I try to focus on customers. This app is super easy and intuitive. No complaints.
A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.
awesome app!!!
very easy to use and friendly made the perfect FAQ with it.
definitely will recommend it .
Super clean interface! Looks great on our site. Very happy with the customer service too. Highly recommend this app. www.bugaloobaby.com
Very easy to use. Make's an attractive FAQS page easily.
perfect app. very helpful. thanks
Really good, so far it's working and looking very well and I've been able to add all our FAQs for our business. Really good free version.