Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

February 25, 2022

I've been using HelpCentre for over a year and it is great. Just starting to use the Live Chat functionality now and the set up was easy.

Gabadoo
Ireland
About 1 year using the app
May 31, 2020

Simple and easy to use. This app helped me a lot to make awesome and well done FAQ pages for my store. Recommended!

Clean Bed
Peru
About 1 year using the app
January 23, 2017

We have been using this app for the past one year and highly recommend it for all shopify owners. It has one of the best looking FAQ page, clean simple lines, easy to read, easy to navigate, easy to create/hide/delete Q&A, customers have also complimented on how great our FAQ page looks. We personally find the app fluid for our lingerie store. You can check it out at- www.mrswhipster.com

Mrs Whipster
Singapore
About 1 year using the app
February 2, 2017

Another fantastic app from these guys! Great work!

https://titandesigntech.com.au/

Titan Design Technology
Australia
About 1 year using the app
January 22, 2020

app is everything you need for a FAQ page, very easy to add additional questions. Support is the absolute best, they have helped me customize and tweak it to fit my site, they always come back to me very quickly and are very helpful!!

BlockBlueLight
Australia
About 1 year using the app
Edited August 12, 2019

A good app, helpful and easy to use. A nicely designed FAQ section and clearly arranged. I have not yet installed some, but I will do it. Would recommend this app to anyone. Yes, is a very good app, easy to use and reliable

Many Thanks. Great
Junitastore.com

Junitas Online Store
Dominican Republic
About 1 year using the app
December 30, 2016

A free FAQ app, great if your theme dont come with a FAQ system!

Gamer Nation
Sweden
About 1 year using the app
September 26, 2019

Prompt, friendly and helpful support team - solved my issue really quickly. Really easy to use app.

Ellennyswim
Australia
About 1 year using the app
February 6, 2017

HelpCenter very flexible and you can even embed video's if you want. Really like it! Thanks for creating a great app.

Mosaic Melbourne
Australia
About 1 year using the app
January 7, 2019

excellent app that works flawlessly. Has a fine interface and easy to navigate
excellent app that works flawlessly. Has a fine interface and easy to navigate

Ewovations
United States
About 1 year using the app