Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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This is a good app. I found it has a clean interface and is straightforward to use. I had one little temporary issue: Our website has a dark background and the defaults on the app presented questions on FAQ that were hard to read when not selected. But a note to their support resulted in a message back the next morning with a short snippet of code to insert in the theme.css.liquid code which immediately fixed the issue. Thanks Marius for quick response!
I also note that use of this app does not slow the mobile website load speed (assessed using testmysite.thinkwithgoogle.com), which cannot be said for all apps. I would certainly recommend using this app.
I found this App really wonderful: without doubt it's very useful and necessary, as well as super complete, nice and simple designed for me to build in my store. This FAQ page is a significant tool that saves a lot of time when referring to basic support issues and general information my clients have the right to know in advace and clearly.
I highly recommend this App.
GREAT SERVICE! He helped me with all of my problems, and I asked a lot. Fast and nice technical support.
Hello LillyTees!
Thank you for your kind works, you've made our day :)
We'll try our best to keep the level of service as high as it possible.
In case any questions about our app occurs,k please feel free to contact our Support Team again.
Have a great week.
Helpcenter Team
Great app! Very easy to use and look really good too.
Great product, easy to use and the support from the developers is quick and efficient.
I have been using this app for a while and it's reliable and works well for my needs. I have a tiny business and while people tend to ignore FAQs on websites I have a reference point I can link an use for myself, which is super handy. If my business actually made any money, I'd upgrade!
“ If you are aware that product page is the most important page of your shop, well consider to adopt this App, it will let you customize your product page giving differentiated info to your customers and provide a ticketing system for all those who will prompt you for specific questions. Customer service is fantastic and they announced chatbot is currently in development. At the moment is the best app relating to quality/price ratio and number of features. Well done."
It's easy to use, and looks professional and attractive on my website, besides it's easy to be translated to any language. I like it so far!
Easy to use and its aesthetically pleasing. Love it.
I really like the fact that I can organize my FAQ questions by section. It's easier for the users to go straight to the matter instead have to scroll all over the page to get the answer they are looking for. I recommend it!