Reviews (1,336)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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I used the app for help center / Q&A page and it was more than helpful. thank you. the ready templates is great and time saver
Just started using it but so far so good. Easy to use and makes a nice clean design that match style elements. At this point, highly recommended! Thanks!
Great free app that helps you organise all your frequently asked questions
Wow. I've to say that we're surprised to find such a nice, intuitive and powerful tool. 5 stars!
I like the app because it gives you the oportunity to look professional in your ecommerce. It is simple to use.
Support was helpful and responded quickly via email until my issue was resolved. Ui looks nice too!
This is really fantastic app. My FAQs page now looks so cool.
I'm rarely compelled to write reviews but I just had to say how brilliant this app is! The drag-and-drop interface is super easy and intuitive and the result was perfect and great-looking. I'm a graphic designer and am picky about how things look but this app needed no tweaking at all. It even "magically" used my theme so the colours and fonts matched without me having to do anything. I was delighted to learn I could use jump-to links so I'll be able to easily direct customers to specific Q&As.
My only (minor) recommendations would be:
- Being able to use links to the parent category (e.g. shipping) as well as a specific question.
- I'm in Australia so would prefer to have the option to change the heading to Help Centre (not the US 'Center').
- The bullet points aren't working.
Thank you for such a great app!
J'ai contacté le service client pour un soucis d'affichage. Ils étaient très réactifs et à l'écoute. Bien que la communication par mail était assez longue (ne recevant pas de notification à chaque mail reçu), le problème a quand même été rapidement traité et réglé dans la journée même. Merci encore !
A trouble to use the app solved by the support team in a very short delay.
Thanks for your precious help !
Good day LoginG team,
Thank you for confirming that the issue is solved and leaving this feedback.
We are always glad to help and ready to handle problems for you.
Please feel free to let us know if any issues occurred.
Best regards,
HelpCenter team