Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

March 17, 2021

I used the app for help center / Q&A page and it was more than helpful. thank you. the ready templates is great and time saver

Soulrelieve
United Arab Emirates
About 1 year using the app
January 5, 2017

Just started using it but so far so good. Easy to use and makes a nice clean design that match style elements. At this point, highly recommended! Thanks!

Guardian Gun Safes
United States
About 1 year using the app
October 17, 2016

Great free app that helps you organise all your frequently asked questions

Cocopure Co
United Kingdom
About 1 year using the app
August 21, 2016

Wow. I've to say that we're surprised to find such a nice, intuitive and powerful tool. 5 stars!

Nyloon
United States
About 1 year using the app
January 20, 2020

I like the app because it gives you the oportunity to look professional in your ecommerce. It is simple to use.

Green Warehouse
Mexico
About 1 year using the app
June 28, 2022

Support was helpful and responded quickly via email until my issue was resolved. Ui looks nice too!

dormroom.shop
United States
12 months using the app
May 6, 2017

This is really fantastic app. My FAQs page now looks so cool.

Watchersstore
Thailand
12 months using the app
December 14, 2016

I'm rarely compelled to write reviews but I just had to say how brilliant this app is! The drag-and-drop interface is super easy and intuitive and the result was perfect and great-looking. I'm a graphic designer and am picky about how things look but this app needed no tweaking at all. It even "magically" used my theme so the colours and fonts matched without me having to do anything. I was delighted to learn I could use jump-to links so I'll be able to easily direct customers to specific Q&As.

My only (minor) recommendations would be:
- Being able to use links to the parent category (e.g. shipping) as well as a specific question.
- I'm in Australia so would prefer to have the option to change the heading to Help Centre (not the US 'Center').
- The bullet points aren't working.

Thank you for such a great app!

Akimbopaper
Australia
12 months using the app
August 27, 2021

J'ai contacté le service client pour un soucis d'affichage. Ils étaient très réactifs et à l'écoute. Bien que la communication par mail était assez longue (ne recevant pas de notification à chaque mail reçu), le problème a quand même été rapidement traité et réglé dans la journée même. Merci encore !

HumidPlus™
France
12 months using the app
Edited April 24, 2023

A trouble to use the app solved by the support team in a very short delay.
Thanks for your precious help !

LodinG
France
12 months using the app
Shark Byte, Inc replied April 24, 2023

Good day LoginG team,

Thank you for confirming that the issue is solved and leaving this feedback.
We are always glad to help and ready to handle problems for you.

Please feel free to let us know if any issues occurred.
Best regards,
HelpCenter team