Reviews (1,336)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
Refine
-
By rating
Great app. Easy to install and to use. Wish it would have a little more customization, but other than that it's a solid choice. We are using the app on our vape store to help customers answer frequently asked question on vape pods systems, order issues and etc. Hopefully they release premium plan soon with more features, but as a free app it's a great choice.
www.pocketvape.com
This is a must-have. You'll save time by not having to answer a lot of standard questions and when you refer to the help articles makes you look like you've already thought about your customer's question before they asked.
Very slick integration as well.
Easy to install, edit and update. Very professional looking.
Great app which gives you everything you need from a Help Center/ FAQ point of view. I've always found that help is on hand if I've got any queries or require some assistance. 5 stars well deserved.
Frequently asked questions improve the credibility & trust of customers on a website. This App helps achieve this easily with its beautiful & professional presentation. Till Date I have not come across any negative experiences with the app's installation. Its recommended that you have this functionality in your site which would certainly help the user quickly get the info he is looking for.
Very easy to use. Looks clean and professional. Thanks for making this!
Very new and easy to use and would recommend it to everyone
Very helpful app! I contacted staff for support and they are very kind and responsive! I recommend this app :)
Great app!
awesome features for a free app. easy to use.
The support is very fast and very supportive.
Extremely beautiful FAQ page. Andrius was super fast in response. We got reply within 1 min after sending an enquiry. A while later, the bug was resolved right away. The team is very professional and skillful. You will surely get prompt and professional tailor support from them.