Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

March 22, 2016

Very simple to use and install. Makes managing your FAQ content a breeze. Not very customizable in terms of styling YET (think it's coming) but Tomas is super responsive and helpful with any specific changes you might need...

Comprasmax
Costa Rica
Over 1 year using the app
April 22, 2017

MAkes review pages look super professional, app works great! and how can you go wrong with FREE, amazing! I reccommend

Shopzle
Canada
Over 1 year using the app
May 26, 2020

The app is user friendly and works seamlessly with our store. Justas was super responsive when I needed support! Highly recommended.

Travellers
Malta
Over 1 year using the app
June 16, 2019

Does the job, intuitive & efficient. plus it is totally free. Best F.A.Q. app out there! keep it up!!

Eessity
Australia
Over 1 year using the app
March 2, 2017

Great app! Looks great on different templates.

Southern Cross Beauty
Australia
Over 1 year using the app
April 26, 2017

Great app, easy to install and looks professional.. so why the 1 star?

Well, all was working great but my customers now cannot get past the reCAPTCHA form. I have contacted the developers who haven't replied.

I will change this review to a well deserved 5 stars for the app once the issue is resolved. Sadly, my 1 star for customer services will still stand regardless.

Blazed Wear
United Kingdom
About 1 year using the app
June 5, 2019

Works great, very happy AAA+++++++++++++++++++!! Design is great, and being able manage content by dragging is awesome

luvele EU
Germany
About 1 year using the app
March 28, 2017

Very easy to use and customize! I would recommend this app to others in need of a simple, easy-to-use FAQ page.

Root 98 Warehouse
United States
About 1 year using the app
August 24, 2019

Also unhappy from the changes. For my futures shops, I won't use this app as the free features are too limited (1 section please come on) and I dont use any of the premium features. Time to find an alternative...

Nouvelle Jeunesse
France
About 1 year using the app
Shark Byte, Inc replied August 25, 2019

Thanks for your honest opinion! We appreciate you being our customer as everyone else and is sad that changes makes you unhappy. Please understand that the same as you, we are business. Its nice to give people something valuable for free, but businesses will not survive on good intentions. So now we're offering a PREMIUM version with new features our customers requested. Free version is still there and has all it needs to have a FAQ page on a store.

IMPORTANT that in order to treat our customers fairly we're allowing to make additional categories and sections until 15th of October. You can add as many sections and categories as you wish until then. I hope this transitional period will be helpful to you and if there's any questions, we're looking forward to here from you at support@eoscity.com

April 25, 2020

J'ai utilisé cette application pour mon FAQ. Je suis en mode test pour le moment. Je pense que ça devrait le faire.

MONT JEAN JOLLY
France
About 1 year using the app