Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

October 21, 2020

Use esta aplicacion para hacer mi FAQ page. Me gustaria que la version libre pudiera dejar hacer mas cosas.

Liberty Object
Spain
8 months using the app
Shark Byte, Inc replied October 22, 2020

Hello Liberty Object,
thank you for your feedback.
Free FAQ plan was designed to cover most basic needs. Premium features are in paid plans. We may provide you with a one month free Premium plan to decide if it could be interesting for you. More information is in an email we have sent to you.

December 18, 2017

The only downside is that the section rows cannot be moved up or down. Would really benefit from that. Also, would be great if font size and style could be changed. Otherwise, works well!

Franticfind
Estonia
8 months using the app
June 23, 2017

Makes it easy to quickly set up a FAQ page. Good stuff

Findoutshop
United Kingdom
7 months using the app
November 11, 2018

HelpCenter is probably one of the best apps for generating your FAQ page.
I've been using it since Day 1, and I really like how it behaves.
It doesn't give you much ability of customizing it, but if you are good a bit with CSS, you can figure your way around it.

Drop a look at my Frequently Asked Questions (FAQs) page for ideas for your next FAQ page:
https://www.mobimax.eu/community/faq

Mobimax EU
Bulgaria
7 months using the app
June 30, 2020

So far it's good and does what it says. Interface could be updated and prettier to look at. Continuing to use until it does not accomplish what I need.

MiMO Products, LLC
United States
7 months using the app
August 8, 2017

Really easy to use and a great setup.

Only constructive criticism is that I wish you could re-order the main subjects. On my last update you could still only re-order the sub-sections, and any new main sections you have to add to the end.

RARR Sportswear
www.rarr.com

Rarr
United States
7 months using the app
May 29, 2019

Easy to make a FAQ page. The only thing it's missing is the meta description. It would get 5 stars otherwise

Pawsitive Tags
Ireland
7 months using the app
Edited March 28, 2020

Good design of the FAQ and the app is easy to use. Simple and sufficient results. Exactly what I needed. I strongly recommend the app

MME AUTHENTIQUE
France
6 months using the app
July 7, 2017

Easy to use. Just get ready your Q & A for FAQ and you're set to go.

Creativeshopaholic
Singapore
6 months using the app
February 18, 2017

The Help Centre is a great app and very easy to use. Will recommend to friends..

West Coast Eventshed
South Africa
6 months using the app