Reviews (1,330)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

March 5, 2020

「わかりやすい設定の仕方」「無料でも申し分ない使い心地」最初にお金をかけずに無料で、FAQ(よくある質問)を作りたいならこの「Help Center」がおすすめです。実際にアプリをダウンロードして使ってみてください。

JPN watch
Japan
8 months using the app
May 27, 2017

Nice design but wow page charging time ...
You need to:

Autoriser la compression

Éliminer les codes JavaScript et CSS qui bloquent l'affichage du contenu au-dessus de la ligne de flottaison

Exploiter la mise en cache du navigateur

Réduire la taille des ressources JavaScript

Réduire la taille des ressources HTML

Optimiser les images

Réduire la taille des ressources CSS

Mydogsafety
France
8 months using the app
October 21, 2020

Use esta aplicacion para hacer mi FAQ page. Me gustaria que la version libre pudiera dejar hacer mas cosas.

Liberty Object
Spain
8 months using the app
Shark Byte, Inc replied October 22, 2020

Hello Liberty Object,
thank you for your feedback.
Free FAQ plan was designed to cover most basic needs. Premium features are in paid plans. We may provide you with a one month free Premium plan to decide if it could be interesting for you. More information is in an email we have sent to you.

December 18, 2017

The only downside is that the section rows cannot be moved up or down. Would really benefit from that. Also, would be great if font size and style could be changed. Otherwise, works well!

Franticfind
Estonia
8 months using the app
June 23, 2017

Makes it easy to quickly set up a FAQ page. Good stuff

Findoutshop
United Kingdom
7 months using the app
November 11, 2018

HelpCenter is probably one of the best apps for generating your FAQ page.
I've been using it since Day 1, and I really like how it behaves.
It doesn't give you much ability of customizing it, but if you are good a bit with CSS, you can figure your way around it.

Drop a look at my Frequently Asked Questions (FAQs) page for ideas for your next FAQ page:
https://www.mobimax.eu/community/faq

Mobimax EU
Bulgaria
7 months using the app
June 30, 2020

So far it's good and does what it says. Interface could be updated and prettier to look at. Continuing to use until it does not accomplish what I need.

MiMO Products, LLC
United States
7 months using the app
August 8, 2017

Really easy to use and a great setup.

Only constructive criticism is that I wish you could re-order the main subjects. On my last update you could still only re-order the sub-sections, and any new main sections you have to add to the end.

RARR Sportswear
www.rarr.com

Rarr
United States
7 months using the app
May 29, 2019

Easy to make a FAQ page. The only thing it's missing is the meta description. It would get 5 stars otherwise

Pawsitive Tags
Ireland
7 months using the app
Edited March 28, 2020

Good design of the FAQ and the app is easy to use. Simple and sufficient results. Exactly what I needed. I strongly recommend the app

MME AUTHENTIQUE
France
6 months using the app