Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

December 30, 2016

Simple, efficient and time saving. I would recommend this to everyone.

Lampoo
Serbia
5 months using the app
March 20, 2019

very easy to use and simple! however, the font is too large, if its abit smaller then its perfect!

Floweria
Malaysia
5 months using the app
Shark Byte, Inc replied March 21, 2019

Hello, Floweria,

Thank you so much for using Help Center app and for inspiring review! FAQ page fonts are usually taken from shop's theme. But if some adjustments are needed - please contact our support "support@eoscity.com", and we'll be glad to help you with this issue.

Have a wonderful day!

April 27, 2020

I love it. Very easy to use and so on point. It provided the relevant and important information that I need. Thank you.

DestinyMC
Nigeria
5 months using the app
June 17, 2019

It is a very functional app to help with writing your FAQ section 'Quickly'!

As soon as you link it to your store, instead of writing a FAQ "by hand" through the Page screen, this app can literally "do it for you"--pre-formatted, perfectly sectionalized, and all. Once you type and save, it's updated on your store nice and easy! Highly recommend Help Center for your stores.

Firepits and Selbat USA
United States
5 months using the app
August 9, 2019

Great app, it helps you build a professional help center/FAQs page with expandable menus and everything looks just amazing. Thank you!

Offer Smile
United Kingdom
5 months using the app
June 12, 2020

HE USADO LA APP PARA LA SECCION DE FAQs Y ES PERFECTA Y SUPER SENCILLA DE USAR, LA RECOMIENDO TOTALMENTE

Styleye Co
Spain
5 months using the app
January 16, 2018

Amazing APP!! definitely recommended

Spanishdownloads
United States
5 months using the app
December 5, 2019

Very nice app for FAQ pages. Sleek and smart. Gives nice UX. Different design templates that you can customise with your colours etc. And swift helpful support! Recommend :)

Swiss Rocks
Switzerland
5 months using the app
December 1, 2019

Super easy to setup and their customer service is superb! Marius is extremely helpful! They are even open to new suggestions. Love that!

Airport Candy
United States
5 months using the app
May 28, 2017

Easy to use, clean and extensible! Love it!

Hoplite Outfitters
United States
5 months using the app