Reviews (368)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its responsive customer support, ease of use, and intuitive design. Key features like FAQ, contact forms, and live chat are praised for efficiently managing customer inquiries and enhancing service quality. The app is noted for its affordability, customization options to match store branding, and its ability to reduce customer emails. Its reliable performance and comprehensive ticketing system further support effective customer service management.
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FEEDBACK: I wish i could create more than 1 FAQ page.
Perfect for FAQ. Very clean. and looks great on website
Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have
Hello World Of Dice - Dein Würfelshop team!
Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!
Best regards,
HelpCenter team
app is everything you need for a FAQ page, very easy to add additional questions. Support is the absolute best, they have helped me customize and tweak it to fit my site, they always come back to me very quickly and are very helpful!!
I use this app to cut down on the frequency of customer questions. This is a must-have for any store seeking good customer relations. This app does what it says! I also like their customer service. I had a slight problem with the color of my text. They responded quickly with a video that solved my problem. Thanks, guys. I like the cost too especially for someone just starting out in ecommerce. I high recommend Help Center FAQ!!!
Very easy to use! It made my FAQ page cleaner and easier to navigate. Great quality app and best of all it's free. Highly recommend!
Extremely beautiful FAQ page. Andrius was super fast in response. We got reply within 1 min after sending an enquiry. A while later, the bug was resolved right away. The team is very professional and skillful. You will surely get prompt and professional tailor support from them.
Excellent app! Very easy to deploy & saves time handcoding FAQ in the page.
Using HelpCenter is the right decision for a super FAQ page. I like the look and feel as well as the customer support. I would recommend it!
Update: Their customer service continues to be outstanding. Just resolved another issue - thanks!!!
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I must say this app and especially their customer service did blow me away. I initially signed up for the free plan and had a couple of support requests/customization questions regarding my theme & colors to be used for the different controls, labels, etc. Honestly I wasn't expecting immediate support and actually fixing the color theme on behalf of me but their support did it anyway to my complete & fullest satisfaction. They were super fast, very professional - even that I was only on their free plan....
Today I decided to go with one of their paid plans, because I think it is worth the money and especially as they really care about their customers. I definitely can recommend their app and especially their support/customer service - THANKS!!!
THis is a MUST HAVE for any ecom site we use it for our Home and garden site https://wroughtironhaven.com it cuts down on emails and chat levels. Its also a really good quick ref guide for our customer service training to answer general questions about the store.