Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

May 5, 2020

Excelente aplicacion, hace que mi tienda se vea mucho mas ordenada y eso genera confianza en todos los clientes, la recomiendo.

Barenvou Home
Argentina
4 months using the app
October 30, 2017

This app is awesome and it is FREE! Thanks for the excellent support.

Downtown Menswear
United Kingdom
4 months using the app
July 24, 2020

This app helped us design a wonderful FAQs section that matches our theme for our store. I like how it autopopulates slugs too.

The Nairoboho
Kenya
4 months using the app
January 10, 2023

very nice application, easy to use and helpful.

scent-s
United Kingdom
4 months using the app
Shark Byte, Inc replied January 10, 2023

Hello there!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

May 4, 2020

I used this App to help me set my dropshipping business super easy, helpful and cost-effective highly recommend

Gadgets & Co Homecom
New Zealand
4 months using the app
March 17, 2020

I used it to make an FAQ. It worked as expected and I liked that it gave me some examples to learn and base myself off of.

Shhhing
United States
4 months using the app
November 8, 2023

I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!

SOAR
United States
4 months using the app
Shark Byte, Inc replied November 13, 2023

Hello SOAR team!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

May 1, 2019

I love this app so much! I love this app so much! I love this app so much! I love this app so much! I love this app so much!

Beyond Real Deals
Canada
4 months using the app
November 18, 2022

This app has all the tools you need to provide good customer service. The support they provide is excellent

Purr Team
United States
4 months using the app
Shark Byte, Inc replied November 18, 2022

Hello Purr Team,

Thank you very much for leaving feedback on our app!
We're glad to know that HelpDesk is useful for your Shopify store and will continue providing excellent service to our customers.

Best regards,
HelpDesk Team

February 15, 2017

Very easy to use and the finish product looks beautiful!

Number 66
Canada
4 months using the app