Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

February 15, 2017

Very easy to use and the finish product looks beautiful!

Number 66
Canada
4 months using the app
July 11, 2017

Clean & Responsive! Really Loved The Ease Of Use As Well!

Veganeliteapparel
Canada
4 months using the app
November 8, 2023

I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!

SOAR
United States
4 months using the app
Shark Byte, Inc replied November 13, 2023

Hello SOAR team!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

July 25, 2016

This app is amazing. Can't believe it's free!

Divaslounge Online
United Kingdom
4 months using the app
June 12, 2020

muy buenaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

familion.ec
Ecuador
4 months using the app
August 13, 2018

Must have app and great support too. Had an issue initially which was promptly fixed by the developer. Definitely recommended :)

Shopivista
India
4 months using the app
December 28, 2019

I love this app! Great help as well whenever I needed help they were quick to help. Looking forward to continue using this app!

YVR Cookie
Canada
4 months using the app
July 26, 2018

It works as expected and adds trust for customers viewing the website.

Decouroushouse
United States
4 months using the app
May 25, 2020

I think this app will be fundamental for my business, since customers usually have a lot of questions and with this app we can answer in advance!

LiteSkin
Italy
4 months using the app
May 7, 2019

It really helps you to have a nice-designed FAQs section! Thank you very much. It may be a little bit more intuitive, but just need a little time to get use to all the features. Great!

Beau Fievre
Spain
4 months using the app