Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

October 28, 2017

Hello,

this App is very profesional.

Beewik Shop
France
3 months using the app
Edited March 19, 2020

toller app nur zum empfehlen.danke erleichtert einfach die vielen unnötigen e-mail beantwortungen von kunden

3D-Druckstifte
Germany
3 months using the app
November 7, 2017

Awesome. Have this app as an FAQ page on all my stores.

Malesextoysstore
United States
3 months using the app
June 19, 2017

BEST APP
AWESOME I LIKE IT

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Phix Shop
Mauritius
3 months using the app
Edited July 22, 2017

Every online business should have something like an FAQ (Frequently Asked Questions) page. It's often the 'Front Line' of your Customer Support effort.

With a good 'Help Center' most customer concerns can be handled even before they reach you personally.

The HelpCenter app lets you set up a fully customizable set of Questions and Answers, which can be added to your Shopify store, for example as an FAQ page.

I find the HelpCenter App very easy to understand and to use, so I can recommend it to every Shopify user.

I notice that a reviewer reported that the HelpCenter app Contact Button didn't work. I just tested mine and it sent me an instant email with no problems.

_jim coe for 'ART HEAD START'

Art Head Start
United States
3 months using the app
June 17, 2020

L'application est super pratique et simple pour un rendu professionnel. On peut faire déjà beaucoup de choses avec la version gratuite !

Lexpo
France
3 months using the app
August 15, 2016

Very simple and easy way to organize

Zocalo Foods
United States
3 months using the app
September 20, 2016

Help Center is one of the best apps on Shopify!

Carouselgifts
United States
3 months using the app
June 27, 2020

Awesome template to develop my FAQ. I´ve used it for all my stores. It´s awesome! Highly recommended.

Bar in the House
United States
3 months using the app
August 1, 2017

This app is really easy to use and useful when creating a FAQ page with alot of questions. The search bar will definitely make it easier for customers. Thanks

Choker Paradise
United Kingdom
3 months using the app