Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.

May 23, 2020

Excellent service! We`ve gone ahead and discontinued the integration and built our own FAQ. Best of luck!

EK2.ca, Inc
Canada
3 months using the app
July 28, 2017

Almost perfect! Could use a little more flexibility but I was able to make it work pretty nicely.

Check it out in action at shopweeboats.com/apps/help-center

Wee Boats
United States
3 months using the app
February 28, 2023

recien lo estoy probando por ahora por el momento les doy 4 de ahi lo revaluare en forma coherente.

MT.Technology.imports
Peru
3 months using the app
Shark Byte, Inc replied March 1, 2023

Hi!

Thank you for taking time to leave a review!
Please let us know if you have any questions regarding the app or need any assistance.
We will be happy to help!

Warm regards,
HelpCenter team

May 1, 2020

It was very to easy to use. and came with editable sections that quickened the process. Also show how to link it to store.

SupartFit
Nigeria
2 months using the app
October 29, 2016

Awesome app to help build FAQ pages. If only you could easily customise the design, though.

The Seven
South Africa
2 months using the app
October 20, 2017

It's a good app. Easy to use and implement and integrates well with my store. I would have prefered a few FAQ ideas/templates to help me create a better FAQ page, but other than that I would absolutely recommend it.

www.the-haggler.com

The Haggler
South Africa
2 months using the app
January 1, 2018

It has worked great to allow a good FAQ page for our customers.

The Bubble Barn Com
United States
2 months using the app
Edited December 24, 2015

Love the fact it is free! and it is easy to set up and use! nice design on the app also. Gives your FAQ a better touch. ++++

The Hive Of Games
Sweden
2 months using the app
Edited August 9, 2018

Almost perfect.

It would have been nice if we could select the font and styling of the questions.

Another amazing option would be to select pixel width. It does not quite match my theme.

Ecocharged
Canada
About 2 months using the app
February 12, 2017

powerful app. a huge add on to your customer service

Eloquent Apparel
Philippines
About 2 months using the app