Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

February 23, 2021

Works really well. Easy to use. I needed some custom coding and their customer service did it within 48 hours. Very impressed with this company so far.

SWIRLYCURLY
United States
3 months using the app
Edited January 20, 2021

Me gusta mucho el poder hacer este tipo de cuestionarios para mis clientes, es muy fácil e intuitivo

MASPurif
Spain
3 months using the app
June 7, 2017

This app is the best within all the other similars..

Mercer Westwood
United States
3 months using the app
October 25, 2017

A simple and effective App that allows your store to look more professional with a "Help Centre". It's easy to set up and add your questions & answers. Plus, the support has been amazing!

Amazing Hampers
Australia
3 months using the app
October 28, 2017

Hello,

this App is very profesional.

Beewik Shop
France
3 months using the app
Edited March 19, 2020

toller app nur zum empfehlen.danke erleichtert einfach die vielen unnötigen e-mail beantwortungen von kunden

3D-Druckstifte
Germany
3 months using the app
November 7, 2017

Awesome. Have this app as an FAQ page on all my stores.

Malesextoysstore
United States
3 months using the app
June 19, 2017

BEST APP
AWESOME I LIKE IT

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Phix Shop
Mauritius
3 months using the app
Edited July 22, 2017

Every online business should have something like an FAQ (Frequently Asked Questions) page. It's often the 'Front Line' of your Customer Support effort.

With a good 'Help Center' most customer concerns can be handled even before they reach you personally.

The HelpCenter app lets you set up a fully customizable set of Questions and Answers, which can be added to your Shopify store, for example as an FAQ page.

I find the HelpCenter App very easy to understand and to use, so I can recommend it to every Shopify user.

I notice that a reviewer reported that the HelpCenter app Contact Button didn't work. I just tested mine and it sent me an instant email with no problems.

_jim coe for 'ART HEAD START'

Art Head Start
United States
3 months using the app
June 17, 2020

L'application est super pratique et simple pour un rendu professionnel. On peut faire déjà beaucoup de choses avec la version gratuite !

Lexpo
France
3 months using the app