Reviews (1,336)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.
Refine
-
By rating
Awesome app,
it will be more awesome if we could change the fonts and colors.
Easy to use with essential features. Fantastic!
Easy to use. Good design. Defenelty recommend it to everybody who wants to make her/her sotre look more professional . Ps sorry for the typos :)
I am a novice but solution for FAQs page is simple to use and does the job very well.
very nice easy and wonderful good job
Easy to set up, great layout and is a huge improvement to our old FAQ page... Plus its FREE!!!
This app is such a wonderful help!!!!! It makes my store look very simple and professional just as I intended it to be!
This app is very easy to use and it makes my site look really professional, I highly recommend using it!
Très simple d'utilisation et efficace. Je recommande fortement pour débuter !
De plus, design simple & pro
Bonjour à tous !
Merci beaucoup pour ce commentaire si positif ! Nous sommes heureux d'entendre que vous trouvez notre application utile :)
Nous allons continuer à faire de notre mieux pour nous améliorer chaque jour !
Meilleures salutations,
L'équipe du HelpCenter
Horrendous way of forcing existing customers (onboarded since 2017) to upgrade to a paid plan. No notifications were sent to inform that free plans will be phased out. As a result, we just found out that our content was removed from the widget without our permission. We also lost our access to our existing content for migration unless we pay to upgrade. The high-handed and mercenary approach left a really bad taste in our mouth. We have a few web stores subscribed to their paid plans as they were launched recently. It's a no brainer - we are going to take the business elsewhere.
Hi Good Dog People™!
Our team totally agrees that the situation is unacceptable. We ‘d like you to know that this is not the norm for us at the HelpCenter app.
This isolated issue should have never happened.
During the previous week our dev team had been working hard to bring the missing FAQ data back to your store.
Finally, this process has been completed by now and your FAQ articles should be brought back to your store. Just contact our support team to learn the details regarding the missing data back!
We are very sorry once again that you were let down. We wish you all the best and hope that this situation will not affect your decision to cooperate with us in the future.
We value our customers and stand behind our work and would like the opportunity to make things right for you.
We look forward to hearing back from you!
All the best,
HelpCenter team