Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.

Edited June 6, 2019

Really easy and intuitive to use. Very glad it's free!

It would be nice to have a bit of animation when you click a section and it drops down. I would like the chevron to rotate, and for the content to slide down to reveal.

Also there is no custom CSS as far as I can tell.

hush&cuddle
United States
About 2 months using the app
June 18, 2017

Excellent FAQ page builder app, just wish it had more options under settings for branding.

Vapor Experience
United States
About 1 month using the app
June 7, 2019

This app creates fantastically looking FAQ pages, couldn't ask for more in terms on looks, only problem making it a 4 star instead of 5 star is that Sales Pop app glitches out when on the FAQ page, it no longer days how many people bought a certain product, it changes to "0 customers added to the card {random number here}

Bloomi
United Kingdom
About 1 month using the app
Edited April 16, 2019

This app looks pretty barebones when you first install it.
But i actually like it that way. It gives me the freedom to style my page a little different from what everyone else has.
Whatever issues I ran into after my initial setup were solved promptly when I reached out to support. We all know support makes all the difference ;)

The reason I removed a star is because sometimes I will be typing an article for the FAQ and i will save it. But then when I check my page my changes are gone. I open the editor again, and I have to retype it. This happens every now and then, but it's REALLY annoying! I had to type the same article like 6 times the other night. For the record, this was on tablet.
There are some things I would like to see, like adding a text block above my FAQ Q&A's or auto-collapsing sections or articles when you open a new one.
But I know you're working on it. Thanks guys!

BlendLife
Netherlands
About 1 month using the app
Edited May 17, 2020

Not only great app to start with but also adds content to the website. Helps to increase public trust to gain more busieness

doomdah
Hong Kong SAR
About 1 month using the app
May 17, 2020

This is a very easy to use program which helps you to effortlessly set up an FAQ page on your site. Excellent!

Intellitrack
United Kingdom
28 days using the app
March 14, 2017

cool, that helps a lot, and saves so much time, and seems so professional,

Greatnessday
United States
26 days using the app
July 3, 2017

So far so good. Still playing around with it but I think it does just what I need it do

Mind Body Foods
Australia
19 days using the app
May 26, 2017

Good, but there should be more in depth instuctions.

My 3d Printer Shop
Canada
13 days using the app
December 29, 2017

Great app. Just what i need to have a pro FAQ section. Keep it up.

Freegifts10
Malaysia
11 days using the app