Reviews (1,336)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.
Refine
-
By rating
excelente aplicación, me permite tener una pagina mas profesional teniendo mas orden y reponiendo al cliente de forma mas interactiva
This is the easiest thing in the world to set up and it will save you a lot of time answering the same questions. Definitely recommend this
WISH I CAN GIVE YOU GUYS 0 STARS. You're running people's businesses down with your bad customer service and app.
literally the worst app on Shopify. If you have a serious business then you cannot depend on these people. They do not reply to emails and there's no other way to reach them. I contacted these guys over a week ago because their app keeps showing up errors and we lost all of our replies to customers because they were never sending. Up until today, none of them has reached out to us . but leave them an honest review and watch them reach out to you. Your customer service is appalling. UNBELIEVABLE
Hello AMEKANA.COM Team,
First of all, please, accept our sincere apologies for the troubles you had to face while using our app it was unintentional in any way.
I'd like to explain the situation to you that,indeed, at the beginning of this week we faced some technical issues which affected some of the customers' stores(as a result of that issue, they could see errors while trying to archive the tickets or send them, as well as the newly incoming tickets were not received in the ticketing system).
Please, note that this technical issue affected our side and system as well, to my regret.
That's the reason why your messages haven't been received from our side and replied to on time.
That's what we truly apologize for!
But the issue has been spotted by our developers' team and resolved within the day.
So now, I believe, you shouldn't see any errors within your ticketing system and the tickets should be received properly.
Please, notify us if you still see any errors from your side and I'd be more than glad to assist you with it.
We've already reached you via email and hope that we'll be able to resolve this unpleasant situation.
Once again, my sincere apologies for the inconvenience caused.
Looking forward to your reply.
Regards,
HelpCenter Team
The the best solution i ever use for creating FAQ.
Great,Great,Great!
Awesome tool and time saver. I'm a huge fan of Oberlo apps.
I used this app to organise my FAQ-page. It easy to use and looks good. There's a free plan available.
Nice and simple. It gets the job done with no fuss. Thanks.
Just started using and it seems ok, but there isn't enough flexibility to just have a page of FAQs, what if you only have 1 question per category, its a waste to make multiple categories.
You have to add a category, ok 'general', but then you need to add a 'section' too? What if I don't want to have multiple sections. The app should allow you to add either a section or an article after adding a category to allow for all variations, not force you to make a section.
je viens de commence dans le e-commerce et l'application helpcenter est un très bonne outil pour les FAQ je recommande fortement de plus gratuit merci beaucoup au concepteur
Great App. Really helpful, easy to use but also customizable. All stars