Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.

February 2, 2023

I was wondering why my customers were leaving my store. Just by chance I opened up FAQ's and discovered most of them had been blocked by this company! Extremely hurt and damaged due to their actions. Now my store looks FAKE and SHODDY. What this company did was Disrespectful and Embarrassing. I was never alerted about their decision to change their original Plan options. Do not trust this company as they are very Hurtful.

Crystal Fizzy
United States
Over 4 years using the app
Shark Byte, Inc replied February 2, 2023

Hi dear Crystal Fizzy team.

We're sorry that you're disappointed with HelpCenter app.
Please note, that due to the changes in Free plan we've been informing our customers by email numerous times since the December informing that after January 16 Free plan stores could no longer have more than 5 active articles. Also we've suggested our customers to switch to the paid HelpCenter plans with great discounts if they're planning to have more than 5 active articles in future.

Please, accept our sincere apology if you've missed these emails for some reason.
We've just contacted you via the email regarding the situation to see if we could find the way out of it.

HelpCenter team

January 19, 2020

The pre empted text and suggested faq questions are very helpful. It also helped me to be creative in my selections of questions to post Thank you

Handycoats
Australia
About 2 months using the app
September 14, 2018

MAGNIFICENT
it's a magical team. I asked my question, the reour was very fast and excellent.
I advise

FranceTshirt
France
About 2 months using the app
October 22, 2020

Help Center is a great app that is easy to use and navigate. Would Highly recommend store owners to give it a try.

AurousWell
United States
About 2 months using the app
January 16, 2023

this app was a great free app but its a joke now. They removed the option to paste picture in the body. then they deleted all my articles because they are changing the free option to only have 5 articles so they just deleted my other 25. all my time and effort erased and they can't even get it back but want me to pay to add more articles again. no thanks i'll use another app

Sticker Joint
United States
Over 4 years using the app
Shark Byte, Inc replied January 22, 2023

Hi Sticker Joint!

Thanks for posting a review! We are sorry to hear that our product and service were not the quality you expected. We would like to get another chance and prove you otherwise.

During these last few days our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store.

We have already provided you with the details and sent the restored data to your email address.

Please feel free to contact us with any further comments, concerns and suggestions you would like to share.

Best regards,
HelpCenter team

June 25, 2017

Perfect, really like to use it

Rebeldarkness
Czechia
About 2 months using the app
May 9, 2019

Quite good, very helpful. Very practical APP. It can be used to make professional help center template.

cln-gifts
United States
About 2 months using the app
Edited April 13, 2020

Very easy to use and creates a very professional looking FAQ section. Works great for my website even with the free version!

Super Rage Apparel
United States
About 2 months using the app
Edited January 17, 2023

DO NOT PAY FOR THIS APP.

AVOID - like everyone else is saying, they have deleted all the data that was on the FAQ page due to a change of plan (from free to paid). There was NO notice that the data would be deleted and they are not doing anything to recover the data.

Given that you have at no point mentioned the content would be deleted if you don’t upgrade I assume this was a mistake on your end and that this shouldn’t have happened. In which case what you should do is notify every store owner who didn’t upgrade about this and apologise for your mistake. I’m sure there are hundreds of store owners right now who have no idea that their FAQ page is missing (it’s not a page we check regularly!) and your actions/mistakes are hurting their business. Notify them ASAP otherwise I am certain each and every one of them will leave you one star when they realise you deleted their FAQ sections.

Just to clarify - My issue is not that I now have to pay to upgrade. We hold our hand up, we missed your emails on having to pay. Again, the fee is not an issue. Our issue is that you have deleted all of our data!

TheBlockZone
United Kingdom
About 4 years using the app
Shark Byte, Inc replied January 22, 2023

Hi TheBlockZone!

Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience!

We take this issue very seriously and have taken steps to ensure this doesn't happen again.

We’d like to inform you that the restoring missing FAQ data process has been completed. At this stage your FAQ content should be brought back to your store.

Our dev team has been working on this during the last week.
You can contact us to receive all the information regarding the missing FAQ data of your store!

Our team is available 24/7 for any emergency or urgent needs, but we’re also aware of the need for a personal touch when it comes to our customers.

Waiting for feedback from your end.

Warm regards,
HelpCenter team

April 23, 2020

Great app and an even better customer service experience! Thanks to my friend Justas! He really helped me out!

Illux LED
Austria
About 2 months using the app