Reviews (1,336)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.
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This app is really useful, it makes the FAQ page look much more organised. It is very simple to use. I would recommend anybody who struggles with making an organised FAQ forum.
Very nice, it gives a professional look to the webshop.
I would recommend this app for everyone who wants a trustfull website
This app has really made building our FAQ section a breeze. Plus its so easy to make changes and reorganise things. Definitely recommend it.
great app experience would recommend
Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now
Hi FSWERKS!
First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us the opportunity to improve and do better.
We sincerely appreciate you bringing this matter to our attention and to the attention of other customers.
We are always looking for ways to improve.
Let us notice, please, that during the last week our dev team had been working hard to bring the missing FAQ data back to our customers' stores.
We’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact our support team to receive all the information regarding the missing data back!
Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business!
In case there’s anything else we can assist you with-don’t hesitate to reach out to us further!
Best regards,
HelpCenter team
i used this app to help me do my FAQ section and l must say, lm so excited right now, so easy to use
Absolutely love to use this! Such easy to use and works as intented.
Very easy to use and very professional layout! Thank you for this, made my life alot easier :-) Keep Up the Good Work!
We just started using FAQ page. They don't have many documents to read beforehand but the instruction video gives clear guidance and once you install the app, there is a section to answer general questions user might want to know. The interface is easy to understand and manage. If you know how to write a blog, it should be a piece of cake to manage this app. We needed an adjustment to the app's search function and the support team was fast and sincere in responding via email. Thank you Donatas and Ernestas for quick adjustments and for answering all my questions!
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.