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HelpCenter - Build an Attractive FAQs Page

HelpCenter - Build an Attractive FAQs Page

Developed by Vertex LV

524 reviews
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Price: Free More info
  • Reduce Your Support Team Time by 30%
  • Provide instant help to your customers without supporting expensive live chat
  • Build a solid, attractive, and branded FAQs page.

The most effective way to answer your customer’s question is to allow them to find the answer themselves. While everyone is trying to accomplish that with a FAQs page, the majority of these pages look really messy, are badly coded, and are difficult to use. This leads to unhappy customers, a full inbox of customers questions, and low sales.

HelpCenter app will help you fix that.

With HelpCenter app you can:


  • Create an easy-to-navigate and searchable FAQs page.

  • Publish Searchable Articles, Sections and Categories.

  • Let your customers submit questions they can't find the answers to.

  • Make your FAQs page look solid and professional.

Why You should use HelpCenter app:


  • You'll answer customer questions before they appear in your inbox.

  • You'll reduce your Support Team time by 30%.

  • You'll be able to provide instant help to your customers without supporting an expensive live chat.

  • You will have a solid, attractive, and branded FAQs page.

Upcoming Features:

We plan ahead because we know that your business has to as well. Here are several potential features for the Help Center:



  • Multiple Customizable Layouts

  • Prepared Most Frequently Asked Questions Drafts

  • Pre-made Themes and Easy to Use Custom Styling Options

  • Ability to Receive and Reply to Emails via a Help Center

If you are looking for other features than those listed above, write to us at hello@s4commerce.com.

Some of HelpCenter Users:
Dexterity Brand,
Travel Ticker,
Vlyvly.

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HelpCenter - Build an Attractive FAQs Page reviews

524 reviews
  1. 5 stars (450 reviews)
  2. 4 stars (47 reviews)
  3. 3 stars (6 reviews)
  4. 2 stars (8 reviews)
  5. 1 star (13 reviews)

As much as we love this app, it would be beneficial if you could move the sections around. In order to do this, you would have to delete everything and start over. We have sent requests for this feature with no hope. Also when our answers in our help center were not working in this app, the support team did not answer our emails for the course of days, so our customers had no access to to our help center. The issue was miraculously fixed with no communication. Hoping 2018 will bring more updates to this app. Overall its great but the support needs to be consistent for Shopify Plus users.

posted

It is a nice form to have on your website. However, the Contact Form does not work and even after contacting the developers and getting a reply that "it is a problem that is on our end", still nothing is done about the contact form not working. The lack of fixing the problems with the App is unacceptable. Shopify should not allow Apps on their website that do not work correctly. Other then the contact form not working correctly, everything else seems to work nicely.

posted

It's easy to use, BUT I can't re-order anything? That's ridiculous. That should be a basic feature. I should be able to type in my FAQ on the fly, then go in and put the main sections in the correct order.

posted

Just started using and it seems ok, but there isn't enough flexibility to just have a page of FAQs, what if you only have 1 question per category, its a waste to make multiple categories.

You have to add a category, ok 'general', but then you need to add a 'section' too? What if I don't want to have multiple sections. The app should allow you to add either a section or an article after adding a category to allow for all variations, not force you to make a section.

posted

It works, but was disappointed to find that once you make a menu/faq line title and want to modify the menu title, the URL link is fixed to the previous menu item name and cannot be changed unless you remake your entire faq page.

This is confusing to the customer when they watch the URL bar on their browser and see a #URL that is totally different than where they think they are going.

Example: Menu said DOG. Then you change the menu to CAT. The URL reads #DOG instead of #CAT, so the customer is very confused when they see #DOG and they think you are tricking them into going somewhere else.

posted

The app itself is great, however the lack in customization is an issue. you cannot set styles or even edit css or the look in any way possible, and because of this, everything looks way to huge for my liking, I would like to at very least - set fonts, set sizes on headings, and have the ability to change font on html rather than adding code in the content. other than that the app is free and it works as intended, Just needs a way to be edited to user's liking rather than inheriting from the site. Thanks

posted
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Free

Support & Sales

Vertex LV
support@eoscity.com
eoscity.com
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