SB: Helpdesk, Live Chat & FAQs
- Pricing
-
Free to install. Free trial available.
- Rating
- 4.6 (321)
- Developer
- Shark Byte, Inc
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Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Languages
English
Works with
- Shopify Admin
- ChatGPT
- Facebook Messenger
- LangShop
Categories
Real-time messaging
Automated responses
Pricing
Free
Free to install
$0.25 per ticket after first 10 tickets
Features
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 / month
or $59.99/year and save 17%
$0.16 per ticket after first 50 tickets
Features
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
14-day free trial
Standard
$19.99 / month
or $199.99/year and save 17%
$0.15 per ticket after first 300 tickets
Features
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
14-day free trial
Advanced
$49.99 / month
or $498.96/year and save 17%
$0.1 per ticket after first 1000 tickets
Features
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for creating organized FAQ sections, reducing repeat questions, and enhancing customer support. It's ideal for small e-commerce businesses, offering essential features for free. The app is praised for its user-friendly interface, easy setup, and customization options. It integrates well with Shopify, maintaining site speed. Merchants commend the responsive support team for quick issue resolution and assistance, even on the free plan.
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
Fantastic app with real results! The LLM outreach feature really stands out. It feels like my store is actively being promoted to AI tools. Plus, the reporting dashboard is clean and easy to understand.
Hello ClenoxHome team!
Thank you so much for your thoughtful feedback!
We're thrilled to hear that you're seeing real results and that the LLM outreach feature is making a meaningful impact for your store.
It’s great to know the reporting dashboard is helping you stay informed with ease—that’s exactly what we aim for.
If you ever have suggestions or need support, we’re always here to help!
Kind regards,
HelpCenter Team
This is a very useful app that makes customer support much easier to manage. It helps create a clean and organized FAQ section, allowing customers to quickly find answers. simple to set up, user-friendly, and works smoothly within a Shopify store. Overall, it’s a great tool for improving customer experience and reducing support workload.Highly recommended.
Hi, Algérie Adresse!
Thank you for sharing your feedback! We're glad you found the app useful.
If questions about the app arise, please reach out to us!
Best regards,
HelpCenter team
Support
App support provided by Shark Byte, Inc.
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