SB: Helpdesk Ticketing & FAQs
- Pricing
-
Free to install. Free trial available.
- Highlights
- Works with the latest themes
- Rating
- 4.6 (329)
- Developer
- Shark Byte, Inc
Featured images gallery
Boost sales & support with Helpdesk, AI FAQs, product tabs, and live chat—all in one.
Enhance your customer support with HelpCenter - Helpdesk ticketing system & AI FAQs. Quickly create informative FAQs in a few clicks with ChatGPT-4 and translate them instantly with LangShop integration. Stay connected with customers 24/7 via live chat, and centralize all inquiries from email, chat, and Messenger in one inbox with our powerful helpdesk ticketing system. With multi-channel support and helpdesk ticketing, you can ensure fast, reliable assistance that keeps customers coming back.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
- Highlights
- Works with the latest themes
Languages
English
Works with
- LangShop
- ChatGPT
- Facebook Messenger
Categories
Real-time messaging
Automated responses
Pricing
Free
Free to install
$0.25 per ticket after first 10 tickets
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Custom CSS
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 / month
or $59.99/year and save 17%
$0.16 per ticket after first 50 tickets
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Multilingual FAQs (up to 3)
- Premium templates
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
3-day free trial
Standard
$19.99 / month
or $199.99/year and save 17%
$0.15 per ticket after first 300 tickets
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Overall & per agent performance report
3-day free trial
Advanced
$49.99 / month
or $498.96/year and save 17%
$0.1 per ticket after first 1000 tickets
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Prioritized support
- Overall & per agent performance report
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (329)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing customer service with customizable FAQs, contact forms, and live chat options. It's noted for easy installation, an intuitive interface, and seamless website integration without needing extensive coding. The app is also cost-effective, offering a free version and reasonably priced advanced plans. Reliable performance and responsive support, even for free plan merchants, further enhance its value.
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.
Hi!
Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!
Best regards,
HelpCenter team
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct!
Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!
Best regards,
HelpCenter team
Support
App support provided by Shark Byte, Inc.
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