Intuitive FAQ in 10 minutes
Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.
HelpDesk for customer service
Access all customer inquiries from email, Live Chat and FB Messenger in a single platform and save your time.
Product description Tabs
Create a world class fully customizable tabs to your product page. Select from specific, shared or static content tabs based on your needs
About HelpCenter | FAQ HelpDesk Tabs
HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining four highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.
WHY CHOOSE HELPCENTER
- You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
- As a result, you save a valuable time of your support team
- You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
- Manage your Product descriptions, shipping and other info using custom tabs
- You’ll be able to use one account for several e-shops or communication channels
- You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
- You’ll be able to enjoy a smooth, intuitive user experience
- We’ll be there for you anytime you need a fast and dedicated support!
WHAT YOU GET
Intuitive FAQ builder:
- Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
- Publish searchable questions and answers organized into sections and categories
- Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
- Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell
HelpDesk ticketing system:
- Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
- Add as many inboxes, live chat and FB Messenger accounts and agents as you need
- Access customer purchase and inquiry history
- Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
- Use custom templates, tags, auto-responses, signatures, internal comments and more
- Create tabs for your product page
- Specific tabs for product-specific content, automatically create a tab directly from the product description
- Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
- Add static content below the tabs
- Choose different tabs themes and customize tabs by changing colors and other design elements
- Let your customers contact your business in real-time and after office hours
Now You can provide quick support with the HelpCenter Mobile App for Android. Simply download from Google Play store.
Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat
Pricing 14-day free trial
Free to install
FREE FAQ, Basic TABS, HELP DESK with 50 tickets / month (Email, Chat, FB Messenger) for customer support
or $4/month billed at $48 once per year
PREMIUM FAQ, Basic TABS, HELP DESK with 250 tickets / month (Email, Chat, FB Messenger) for customer support
or $7.99/month billed at $95.88 once per year
PREMIUM FAQ, TABS, HELP DESK with 250 tickets / month (Email, Chat, FB Messenger) for customer support
or $24/month billed at $288 once per year
PREMIUM FAQ, TABS + HELP DESK with 1200 tickets / month (Email, Chat, FB Messenger) for customer support
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
This app is fantastic. It has a low price and allows a big customization of the help center and faq's. Recommended.
AWESOME APP!!! it really helped my answer all the questions my customer has when they come to my store
Sydney Sock Project
Amazing support. I had several small tweaks that required coding and the support team had them all fixed within a few hours. The application runs smoothly and looks great on the store. Highly recommend.