HelpCenter | FAQ Chat Helpdesk
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Highlights
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Based in United States
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Works with the latest themes
About this app
FAQ builder, Livechat & AI Chatbot, Help Desk ticketing system & Tabs to improve customer experience
Answer your customers’ FAQs before they appear in your inbox with the help of an informative, easy-to-navigate FAQ page. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Improve store navigation and boost customer experience by managing your Product descriptions, shipping and other info using product tabs. Reduce the response time of your support team. Live Chat and automated chatbots will keep your business accessible in real-time 24/7.
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FAQ builder: a multilingual, SEO-friendly page that integrates with the site
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Live Chat and AI Chatbot: Let your customers contact your business in real-time
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Help Desk ticketing system: resolve inquiries from multiple channels in 1 place
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Tabs for product descriptions (assign it by product type, collection, or vendor)
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Contact form: control over the elements, choose from different templates, widget
Pricing
15-day free trialFREE
Free
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Widget
- 1 chatbot
- 1 support agent
- 1 live chat
- 1 Auto Response
BASIC
$8/month
or $80/year and save 17%
- 50 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
STANDARD
$45/month
or $450/year and save 17%
- 300 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
ADVANCED
$100/month
or $1,000/year and save 17%
- 1000 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
FREE
Free
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Widget
- 1 chatbot
- 1 support agent
- 1 live chat
- 1 Auto Response
BASIC
$8/month
or $80/year and save 17%
- 50 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
STANDARD
$45/month
or $450/year and save 17%
- 300 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
ADVANCED
$100/month
or $1,000/year and save 17%
- 1000 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
1303 reviews
I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!
Hi Stahlcar Scan Tools!
Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible.
Best regards,
HelpCenter team
I was wondering why my customers were leaving my store. Just by chance I opened up FAQ's and discovered most of them had been blocked by this company! Extremely hurt and damaged due to their actions. Now my store looks FAKE and SHODDY. What this company did was Disrespectful and Embarrassing. I was never alerted about their decision to change their original Plan options. Do not trust this company as they are very Hurtful.
Hi dear Crystal Fizzy team.
We're sorry that you're disappointed with HelpCenter app.
Please note, that due to the changes in Free plan we've been informing our customers by email numerous times since the December informing that after January 16 Free plan stores could no longer have more than 5 active articles. Also we've suggested our customers to switch to the paid HelpCenter plans with great discounts if they're planning to have more than 5 active articles in future.
Please, accept our sincere apology if you've missed these emails for some reason.
We've just contacted you via the email regarding the situation to see if we could find the way out of it.
HelpCenter team
Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.
Hello LEDSpace team,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.
Regards,
HelpCenter Team
About this app
Built by Shark Byte, Inc
About Shark Byte, Inc
4.4 average rating
7 years building apps for the Shopify App Store
Support
Send a messagesupport@helpcenterapp.com
Resources
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