SB: Helpdesk Ticketing & FAQs
- Pricing
-
Free to install. Free trial available.
- Highlights
- Works with the latest themes
- Rating
- 4.5 (329)
- Developer
- Shark Byte, Inc
Featured images gallery
Boost sales & support with Helpdesk, AI FAQs, product tabs, and live chat—all in one.
Enhance your customer support with HelpCenter - Helpdesk ticketing system & AI FAQs. Quickly create informative FAQs in a few clicks with ChatGPT-4 and translate them instantly with LangShop integration. Stay connected with customers 24/7 via live chat, and centralize all inquiries from email, chat, and Messenger in one inbox with our powerful helpdesk ticketing system. With multi-channel support and helpdesk ticketing, you can ensure fast, reliable assistance that keeps customers coming back.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
- Highlights
- Works with the latest themes
Languages
English
Works with
- LangShop
- ChatGPT
- Facebook Messenger
Categories
Real-time messaging
Automated responses
Pricing
Free
Free to install
$0.25 per each additional ticket. Click See all pricing options to see over 45 available features
- Limited FAQs (customizable) & templates
- Custom CSS
- Widget with FAQs, order tracking
- Unlimited product tabs
- Live chat/chatbot (1)
- Helpdesk (10 tickets/mo)
Basic
$5.99 / month
or $59.99/year and save 17%
$0.16 per each additional ticket. Everything in Free, plus:
- Unlimited FAQs (with GPT-4)
- Multilingual FAQs (up to 3)
- Premium templates
- Unlimited shared tabs
- Unlimited LiveChat & Chatbot
- Unlimited support agents
- Helpdesk (50 tickets/mo)
- No branding
3-day free trial
Standard
$19.99 / month
or $199.99/year and save 17%
$0.15 per each additional ticket. Click See all pricing options to see over 45 available features
- Everything in Basic, plus:
- Helpdesk (300 tickets/mo)
- FAQ translations (up to 5)
3-day free trial
Advanced
$49.99 / month
or $498.96/year and save 17%
$0.1 per each additional ticket. Click See all pricing options to see over 45 available features
- Everything in Basic, plus:
- Helpdesk ticketing system (1000 tickets)
- Unlimited FAQ translations
- Support priority
- Feature request priority
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (329)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its responsive customer support, ease of setup, and usability. Key features like the FAQ, contact form, and live chat are highlighted for efficiently handling customer inquiries, reducing direct interactions. The app is also praised for its customizability and professional look, enhancing website FAQ sections. The free plan is popular among those with limited budgets, offering essential features at no cost.
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
The contact form submissions should create tickets... too clunky.
Hi Chariot Outdoor team!
We are very sorry that our app didn't meet your expectations.
Please let me clarify that the contact form message is automatically sent to the email you linked to the contact form.
If it's the same email you have in HelpDesk, the message will be shown there as well.
Kind regards,
HelpCenter team
Good support from Caleb. Quick answers and he try to guide you as best as possible
Hi!
We truly appreciate your feedback and are glad he could guide you effectively. If you ever need assistance again, we’re always here to help!
Best regards
HelpCenter team
Support
App support provided by Shark Byte, Inc.
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