Hosted Email
- Pricing
-
Free plan available
- Rating
- 4.1 (29)
- Developer
- Clover Apps Limited
Featured images gallery
Hosted Email app offers advanced email integrated directly in your store's admin panel.
Boost your credibility; nothing kills your credibility more as an online retailer than responding to customers from a free email address provided by Gmail, Hotmail or Outlook. Responding from email addresses on your own domain keeps trust high with your customers. Our email accounts are compatible with all modern email clients and mobile apps so you can continue using the same email client you always have. You can also receive and reply to emails directly from your store's admin.
- Email accounts on your own domain. Generic email does not look professional.
- Staff Control. Mailboxes can be restricted to chosen staff or open to all.
- Spam & Virus Protection. Get an extra layer of protection from malicious emails.
Languages
English
Categories
Channels
Workflow automation
Pricing
Email Forwarding
Free
- Free aliases to forward email
Email Account
$5 / month
- Each 10GB email account costs $5 a month
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (29)
We have been using this email client for about three years, and every time we have needed support, primarily for integrating changes on our end rather than issues on their side, we have received fantastic assistance. The communication is quick and to the point. They are always willing to help and take care of tasks for us so we can get back to business. I wish we could give them more than five stars. They are amazing and worth every penny!
Thank you for your review. It’s great to hear you’ve been pleased with the support you received, as we always strive to deliver prompt, effective assistance. We look forward to continuing to help you succeed. Thanks again for your kind words and for choosing our app!
The app works well - but that is not the primary reason for the rating. I have needed service twice now - not because of the app, but due to transitions needed for our business. Their service has been awesome. Prompt response and everything taken care of correctly. I don't experience that from a lot of companies these days - so this is what really stands out for me.
Thank you for sharing your experience. We're thrilled to hear that our support made a difference during your business transitions. Delivering exceptional service is something we take great pride in.
I have a very hard time accessing this email app that is supposed to be integrated via my shopify store. I am being asked for a user name and password - and I did not have to create that when obtaining the app. Their chat help is a bot that is not helpful. Getting tired of not being able to open my app like every other app I pay for - and having it work properly. Very poor customer service, very poor functionality.
Addition: Your response is wrong. I suddenly after months of accessing my email - was required to sign in with a password that didn't exist and was never required before. After literally days of trying to resolve the issue and so much back and forth, it become pointless to continue with such a flawed app. Good riddance.
Thank you for your feedback. The Hosted Email app does not require a username or password to load from your Shopify store, so the issue you encountered is likely to have been related to accessing webmail or setting up an email client or could have been a temporary issue with Shopify since they provide the authentication for the app.
It's impossible to say for sure because unfortunately, despite our support team’s willingness to assist, we were unable to resolve the issue due to the abusive and threatening nature of your messages and your unwillingness to provide sufficient details about the issue you were facing. Our chat system is AI-powered and successfully handles most queries. Our support ticket system is always available and is answered by our support team, who are dedicated to providing prompt and effective assistance.
We always strive to help every customer, but we cannot tolerate abusive or uncooperative behaviour, which makes it impossible for us to provide support.
We are unsure why you describe it as "literally days of trying to resolve the issue", as our support team replied to you 49 minutes after your initial threatening email and tried to help. Your second threatening email came in 2 hours 40 minutes later, which our support team replied to 19 minutes later, then you uninstalled the app.
I'm user of this app for few years now, and what a fantastic service! Every question and inquiry I had was successfully resolved asap. Thank you so much!!
Thank you for taking the time to leave us a review. It genuinely means a lot to us that you appreciate the service we give.
Best of luck with your business!!
easy to set up. poor quality, not really happy with the lack of ability. The design feels strait out of the 90's. it does the job. Personal opinion for me more than anything I think.
Thank you for taking the time to share your feedback. We appreciate your honest review.
We're sorry to hear that you're not entirely satisfied with the product. We would have loved the opportunity to address your concerns before you left this review. Customer feedback is crucial for us to improve our service.
It's important to note that you're currently using the first iteration of our app. Since your initial setup, we've released updates that address many of the issues you've mentioned. Unfortunately, due to the nature of email systems, we can't automatically upgrade your account without your action.
We'd be more than happy to assist you in updating to our latest version, which includes a more modern interface. Please reach out to our support team, and we'll guide you through the process.
Your satisfaction is important to us, and we're committed to providing a reliable and user-friendly email service. If you have any specific suggestions or would like to discuss your experience further, please don't hesitate to contact us directly.
Thank you again for your feedback. We look forward to the opportunity to improve your experience with our service.
Support
App support provided by Clover Apps Limited.
Or visit their support portalResources
Developer
Clover Apps Limited, H1 Peek Business Centre, Bishop's Stortford, CM23 5RG, GB
Launched
July 23, 2020
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