Reviews (81)

Overall rating
4.4
Counts per rating level
  • 69% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance understanding of customer behaviors and boost conversion rates. It features visitor recordings, heatmaps, session captures, and feedback tools, all easy to install and use. The app is praised for its fast performance and responsive support team. A free version offers valuable insights for budget-conscious businesses, making it essential for optimizing user experiences.

April 27, 2026

impossible to figure out how to cancel and unsubscribe from payments

NUMB
United States
10 days using the app
Dualsided replied April 29, 2026

Hi, like most Shopify apps you just simply uninstall our app to cancel your Shopify subscription of it. If you have any questions, please reach out.

February 8, 2026

L'application est exclusivement en anglais. Ce qui peux rendre complexe l'inscription et la recherche du code.

Petra
France
About 1 month using the app
April 15, 2026

top

maliqnua.com
Austria
22 days using the app
February 22, 2026

very good!

Pure Brush
Israel
13 days using the app
February 15, 2026

kolay kurulum

Botaniva
Belgium
11 days using the app
April 14, 2026

Easy to do, 3min installation

NutriCon
South Africa
2 days using the app
February 12, 2026

seemed easy ..

Show Us Ya Slotz
Australia
6 days using the app
December 27, 2025

Sehr nice

Zovania
Germany
8 months using the app
December 30, 2025

This app didn’t connect with Hotjar as expected and ended up causing pixel tracking issues in my Google Analytics. I’m now scrambling to fix my store and restore everything to how it was before. Use with caution.

Oraelle
China
1 day using the app
Dualsided replied December 31, 2025

Hello, our application simply installs the Hotjar tracking code. Which you had installed for less than 2 days. Hotjar has no effect on Google Analytics.

I'd recommend looking at your numerous blocking scripts you have installed on your site. Right click blocking and console blocking scripts are notorious for causing script loading issues.

May 10, 2024

I am in love with this app! Best investment you will ever make for your small or medium business(maybe large too) Mine is small and it really helps me to understand the behaviors of my customers. Customer service is TOP! I had a bug and they fixed it in a day!

Justine Haines
Canada
Over 2 years using the app