Reviews (82)

Overall rating
4.3
Counts per rating level
  • 68% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance understanding of customer behaviors and boost conversion rates. It features visitor recordings, heatmaps, session captures, and feedback tools, all easy to install and use. The app is praised for its fast performance and responsive support team. A free version offers valuable insights for budget-conscious businesses, making it essential for optimizing user experiences.

May 18, 2026

Be careful with this app.

Charged me for months without sending emails - and without showing it in shopify.

Lost over 500€ - without even using the app. Then they have a no refund policy (you only have that when refunds are skyrocketing and your product is kind of useless). Only way to get in contact is with a ai bot.

Save yourself some money and time and don't use this.

PS - I didnt use the software for 3 months (and still paid) due to how poorly it works.

Rebelly
Sweden
4 months using the app
Dualsided replied May 19, 2026

Hello,
Not sure if you have our app confused with another. You only installed our application for the first time 4 months ago, which would be $4 USD total charge, and you have never reached out before. We are happy to provide refunds if there was no app usage. Please let use know, Thanks.

April 27, 2026

impossible to figure out how to cancel and unsubscribe from payments

NUMB
United States
10 days using the app
Dualsided replied April 29, 2026

Hi, like most Shopify apps you just simply uninstall our app to cancel your Shopify subscription of it. If you have any questions, please reach out.

February 8, 2026

L'application est exclusivement en anglais. Ce qui peux rendre complexe l'inscription et la recherche du code.

Petra
France
About 1 month using the app
April 15, 2026

top

maliqnua.com
Austria
22 days using the app
April 14, 2026

Easy to do, 3min installation

NutriCon
South Africa
2 days using the app
February 22, 2026

very good!

Pure Brush
Israel
13 days using the app
February 15, 2026

kolay kurulum

Botaniva
Belgium
11 days using the app
February 12, 2026

seemed easy ..

Show Us Ya Slotz
Australia
6 days using the app
May 10, 2024

I am in love with this app! Best investment you will ever make for your small or medium business(maybe large too) Mine is small and it really helps me to understand the behaviors of my customers. Customer service is TOP! I had a bug and they fixed it in a day!

Justine Haines
Canada
Over 2 years using the app
December 27, 2025

Sehr nice

Zovania
Germany
8 months using the app