Reviews (70)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance understanding of customer behaviors, notably through features like heatmaps, session recordings, and behavior analysis. These tools help improve conversion rates and troubleshoot product page issues. The app is easy to install and performs efficiently, with responsive support. The free version also offers substantial functionality, making it a valuable tool for optimizing websites without significant investment.

December 27, 2025

Sehr nice

Zovania
Germany
8 months using the app
December 30, 2025

This app didn’t connect with Hotjar as expected and ended up causing pixel tracking issues in my Google Analytics. I’m now scrambling to fix my store and restore everything to how it was before. Use with caution.

Oraelle
China
1 day using the app
Dualsided replied December 31, 2025

Hello, our application simply installs the Hotjar tracking code. Which you had installed for less than 2 days. Hotjar has no effect on Google Analytics.

I'd recommend looking at your numerous blocking scripts you have installed on your site. Right click blocking and console blocking scripts are notorious for causing script loading issues.

October 2, 2025

just instaaled

Olio
Australia
2 months using the app
October 7, 2025

thanks

BYNOMADS
Brazil
5 days using the app
May 10, 2024

I am in love with this app! Best investment you will ever make for your small or medium business(maybe large too) Mine is small and it really helps me to understand the behaviors of my customers. Customer service is TOP! I had a bug and they fixed it in a day!

Justine Haines
Canada
Over 2 years using the app
July 16, 2024

I highly recommend this app to fellow store owners. It took me no time at all to set up Hotjar, and now I have access to invaluable insights into customer behavior. The app ensures I never lose tracking of Hotjar so I can always be able to understand visitor behavior on my site.

Dermaclara
United States
About 1 month using the app
Edited June 23, 2020

slick little app. I love it. thank you. Would be nice if there were some more visual text chat options (ie: if we could drag it to the part of the screen we want so it doesnt get in the way with our website design). However, still 5 star app.

loving the new-ish pricing model too!

thank you

ORGANIC 1 Co.
United States
12 months using the app
July 13, 2020

Love it. Incredibly valuable insights at a highly affordable cost. Would recommend to folks getting started on their e-comm journey in particular.

Fyrian
Australia
8 months using the app
June 11, 2021

i had the original app last year when i first launched then deleted it as it started charging me . re-downloaded this year but its not giving me access to recordings via shopify. where is the app?

A’Lei Beauty
United Kingdom
8 months using the app
December 30, 2018

Its free. Try it! Easy installment and easy to use. Great app to improve the flow on your page and make it easier for customers

HIT THE HAY
Sweden
About 1 month using the app