This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.
Hello, sorry to hear you are not seeing any recordings using HotJar. As stated in our description, our application only supports the installation of Hotjar across all themes in a storefront without theme editing required.
For any questions or issue on Hotjar service itself, such as session recording, please reach out to Hotjar directly at Hotjar.com
We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing firstname.lastname@example.org that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.
Hi, sorry to hear this but we don’t seem to have a single email from your shop. Are you emails us at email@example.com? If not, please do so and we can help with whatever questions you have.
This app is a huge eye opened and huge help. love it so much. highly recco you download it now. great app
Such a great free version, its helping me figure out what Im lacking to drive conversions. Surveys, polls, heatmaps, session captures, etc. HUGE HELP! thank you so much!
I use this app to track what my customers are doing and where I can improve. The recordings work the best that I've ever seen an app make them work.
Love it. Incredibly valuable insights at a highly affordable cost. Would recommend to folks getting started on their e-comm journey in particular.
really helps me to monitor my customers' dropoff points, what they like and don't like, what makes them buy and leave. cheap too. 10/10 would recommend.
Awesome! Very helpful spy tool. It allowed me to watch my visitors closely and know their reactions so I can upgrade my website for better sales.
Cheap billing rate too.
Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.
very helpful tools
its allow me to navigate my visitors and know what they need
to upgrade my website