Reviews (90)

Overall rating
3.8
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
June 20, 2020

Awesome! Very helpful spy tool. It allowed me to watch my visitors closely and know their reactions so I can upgrade my website for better sales.
Cheap billing rate too.

Toolucky
United States
7 days using the app
March 23, 2019

I feel the app is ok I do like the feedback tab. Overall I think it can be of use for Shopify vendors.

Worldhempire
United States
7 days using the app
February 15, 2021

This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.

Zing Vibes
Canada
7 days using the app
Dualsided replied February 15, 2021

Hello, sorry to hear you are not seeing any recordings using HotJar. As stated in our description, our application only supports the installation of Hotjar across all themes ...

February 8, 2019

I love this app already it has nice feature designs that allows my customers to rate my store according to its performance. I gave it a 4 out of 5 because i had just installed it to see if it will be of more good.

The all new style store
Zambia
6 days using the app
September 11, 2018

Extremely useful and easy to use. Recommended to all at least for the newbies. You'll find it very useful to collect data and analyze your customers.

RougeKart
United States
6 days using the app
August 21, 2020

Such a great free version, its helping me figure out what Im lacking to drive conversions. Surveys, polls, heatmaps, session captures, etc. HUGE HELP! thank you so much!

SCDExpress
United States
5 days using the app
September 27, 2018

Good

loolic
France
5 days using the app
December 10, 2023

One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're ...

EzClothin
United States
3 days using the app
Dualsided replied December 11, 2023

Hello, All our app does is make it easy to implement Hotjar script without development and ensures it consistently loads on any published theme. We don’t have any customer ...

January 18, 2019

the app only worked for 1 day and it stopped working. only saw about 5 videos. no recordings after that.

Havanna Boutique
South Africa
3 days using the app
August 26, 2023

o app nao esta funcionado na minha loja abri uma pagina em braco sem informação ou coteudo ***************

NOTEZZA
Brazil
2 days using the app