Hotjar Install , 86 reviews

Overall rating
3.1
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
January 18, 2019

the app only worked for 1 day and it stopped working. only saw about 5 videos. no recordings after that.

Havanna Boutique
South Africa
3 days using the app
October 28, 2018

amazing app, help to see my audience and get the feedback that I need to improve my online store, thank you very much, guys.

XOXO-FASHION
United States
About 3 hours using the app
June 18, 2019

Not good at all! This messed up my theme and I still cant figure out what the app changed in my theme, I deleted the app but still my theme is messed up!

StableDiabetes™
United Kingdom
About 14 hours using the app
Dualsided replied June 18, 2019

Hello, our application does NOT edit the theme whatsoever. We leverage Shopify Scripts API to append the Hotjar tracking code through that Shopify controlled protocol which has no changes to the theme itself.

Sorry to hear something happened to your theme. I would suggest looking at what other apps or changes have been made to address the issue.

November 5, 2018

I never leave reviews but check site speed after installing the app as it slows down shopify stores to an unacceptable point.

Do not install!

Woodtree Watches
United Kingdom
39 minutes using the app
February 18, 2019

Useless, it won't connect my store to hotjar so what's the point? I need to fill 100 characters so there you go

Petswear Shop
Mexico
31 minutes using the app
February 25, 2019

I love this app, any business can gain a lot of context and useful information about the store and how customers interact with it. I totally recommend it

ponchoandsombrero
Canada