Reviews (570)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, notably from agents like Amber, Alisa, and Victor. It offers seamless integration with Shopify and WooCommerce, boosting business efficiency and simplifying management. The platform is recognized for its fast shipping, effective order fulfillment, and user-friendly interface suitable for all experience levels. Additionally, it provides quality product sourcing, custom packaging, and branding options, helping merchants enhance their brand identity. The app's cost-effective pricing structure, with no monthly fees, also contributes to increased business profitability. Merchants recommend it for its reliability and positive impact on business growth and customer satisfaction.

April 14, 2020

We installed this app to allow possible matches with our supplier products when they are sold out and for quick shipping times as they promise you. However the very first product we requested to source which was available and purchased ended up not being available. We were later told they couldn't source 1 item at a time and wanted 500 MOQ (minimum order quantity) which is ridiculous since that's for Wholesalers. We were able to find another Source supplier who could match our sold out product within an hour without a 'MOQ' with better cost and matching shipping times.
The representative (Shawn) was quite rude and slow to reply and wouldn't process the refund til 2 days later when we were promised we would be refunded on the same day. From our own recent experience, we wouldn't recommend HyperSKU at all as they did not deliver on their promise, poor customer service slow to cancel and refund when they didn't even have the item in stock as advertised.

WickyDeez
United States
8 days using the app
etailerhub replied April 16, 2020

Hi WickyDeez,
I’m sorry that you had unpleasant experience. We see that you were looking for N95 masks without MOQ and had questions about HyperSKU’s features. HyperSKU App does have listing feature, but it is more about sourcing and fulfilling; we help dropshippers to source products from factories. And we fully trust sellers on the creative side of listing descriptions and image editings! Majority of products don’t have MOQ while some do. In this case N95 masks as the price is dynamic and we’d like to keep transparency with our customers.
Our consultant Shawn promised to refund your order within that day, and submit your refund request to our internal team immediately. And as you might know, there’s process and payment system takes time, so you couldn’t see the refund done right after Shawn replied you.
I fully understand this is an unpleasant experience for you, and appreciate you taking time writing this down. we will work on communication to prevent misunderstanding in the future.

We wish you all the best and would like to work with you again! - Annabel from HyperSKU

November 1, 2023

Hypersku is highly recommended by my course instructor. Though I am still a beginner to work with Hypersku team, I have felt their ability and efficiency. Before working with Hypersku team, I was so worry about the sourcing of products, the negotiation with suppliers, packing, logistics, delivery, storage, advertisement and customer service..... All these aspects cost me a lot and spent much of time.
It make me so exhausted.

Now, these problems that bothered me are no longer a problem because you can get professional advice and assistance from Hypersku team promptly.

I strongly believe that my business is able to have a good prospect when we continuously working with Hypersku.

Smartbuyingstore
Hong Kong SAR
About 3 hours using the app
Edited April 16, 2021

It’s just blank for the most part but the few times something showed up, It wouldn’t let me search for anything. It’s like it’s a fake app. Useless. I’m really bummed out because it seems like if this app were real it would be really cool.

Moonshade Products Sunglasses
United States
1 day using the app
etailerhub replied April 22, 2021

Hi Moonshade Products Sunglasses, our apologies that you had a unpleasant experience with HyperSKU's searching feature. Sounds like there were network issues and may we ask you kindly to login and try again? With your HyperSKU account you can submit sourcing requests and our staff will source the products for you, directly from factories. You will be able to view product details and manage orders at ease. Don't hesitate to contact us if any question! -Annabel from HyperSKU

June 21, 2020

It works for me. I have one store and the team answer all my questions in timely manner.The best app to process and update orders. Quite easy to use.

the Fishing Guys
United States
About 1 hour using the app
October 13, 2023

Till now I didn't faced any major issue they help me in my almost every queries.

TheGreenBeginning™
Canada
About 4 hours using the app
February 9, 2022

Do not install this. This app is a scam it won't allow me to uninstall till I give them my address in file. Plus everything on the app is just a copy of aliexpress with scam vendor in china

Flashy Daisy Boutique
United States
6 minutes using the app
October 18, 2024

Pet Land Store+1
Malaysia
About 1 month using the app
etailerhub replied November 1, 2024

Hi there,

Thank you for your awesome review! We're glad to hear that you're pleased with our service. We're here to support you whenever you need us!

Best regards,
HyperSKU Team

August 29, 2024

Culinaris
Israel
3 months using the app
August 26, 2024

lsomel
Canada
2 months using the app
October 10, 2024

TrendHive
United Arab Emirates
8 days using the app
etailerhub replied October 14, 2024

Hi there,

Thank you for your awesome review! We're glad to hear that you're pleased with our service. We're here to support you whenever you need us!

Best regards,
HyperSKU Team