Reviews (586)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, notably from agents like Amber, Alisa, and Victor. It integrates smoothly with platforms like Shopify and WooCommerce, enhancing store management and order fulfillment. The app is user-friendly, offering efficient product sourcing and reliable shipping, which boosts customer satisfaction. Merchants appreciate the wide range of quality products at competitive prices, custom packaging options, and the dedicated personal agents that help streamline business processes.

May 18, 2021

Highly Recommended, 24/7 Customer support + Fast shipping! i am 100% satisfied! Thanks to Dina for helping me out!

Max Air Pro
India
24 days using the app
Edited February 28, 2024

Responsive and communicative. At first had some struggles and growing pains but amazing service. Very responsive. Very helpful. Help find and source anything you need as well as customizing products. You name it. Shipping is also done deceptively quickly, which is very crucial and keeps customers happy. Jiana is my Agent and she is working hard and doing her best.

Ever since Jiana is not personally involved anymore things have slowed down considerably. Wrong shipping costs and wrong shipping weight and wrong item sourcing. An extra wait time of 1-2 weeks for orders because of sloppy work means that I cannot recommend this to anyone.

Edit: no variants mapping and severely unfreindly and unhelpful service.

Soul Snatch Store
Netherlands
Almost 2 years using the app
etailerhub replied November 3, 2022

Hi Soul Snatch Store, we appreciate your updated feedback! Our team will look into your case and your assigned agent will also reach out to you immediately. Please kindly share more details and we will try our best to find a better solution to suit your needs. Hope you have a lovely day. Thank you for your time! - Victoria from HyperSKU

November 3, 2023

Outclass Services and Excellent Customer support team.

SweatSuits
United Kingdom
22 days using the app
October 7, 2023

good app

Vanelmo
Netherlands
22 days using the app
May 31, 2023

Amazing service, very easy to use and very professional at the same tine. Great communication via whatsapp which made it even more personal.

LoveLure
Spain
19 days using the app
etailerhub replied June 1, 2023

Dear LoveLure,

Thank you for taking the time to share your experience with HyperSKU. We are delighted to hear that you found our service amazing, easy to use, and professional. Providing an exceptional user experience is our utmost priority, and we are thrilled to have met your expectations.

Thank you once again for choosing HyperSKU. We look forward to serving you again in the future!

Best regards,

Victoria
HyperSKU Team

September 25, 2023

Hypersku have been one of the best suppliers I have ever used for my ecommerce store. They're serviceability and response rate is top notch.

Celeste Adore
Australia
18 days using the app
October 25, 2023

I am dropshipping to germany and have a pet store.
I moved from another supplier to hypersku and I am really impressed so far. The shipping times are very good, 5-9 days with processing included. The support I have on whatsapp is really good, I have a good communication with them. The sourcing is fast and brand development is really great. With this partner I can scale it to a real brand and do it long-term.
I am really happy with HyperSKU!

Fellnasenstube
Germany
14 days using the app
June 14, 2020

Great App, not only support fulfill orders in batch, also accepts Payoneer and credit card as payment methods. Highly recommend!

Betty's Shops
United States
14 days using the app
October 17, 2023

This is my first time to use HyperSKU. For my feeling, they are positive and response quickly when you submit your request to them. If you have problem, they are patiently to explain to you and help you to solve the issue.

99evergreen.com
Hong Kong SAR
14 days using the app
Edited August 28, 2020

PURE SCAM - READ

If you expect that they have a fair return policy for any defective item that you purchase from them, you are very WRONG. They only offer 5 days! to request a refund after the delivery day. And even worse, after you make the refund request, they only give you 2 days in order you provide evidence (a picture) of the defective item.

Good luck contacting your client and asking him/her for a picture of the defective product in just 2 days. 90% of the clients will contact you about a defective item after this ABUSIVE deadline. Imagine that you cannot claim a legit refund for a defective $35 product just because your client did not contact you in 5 days. What a joke.

-- Read their return policy! --

How to Request Refund or Reshipment
Sellers must send the refund or reshipment request within 5 days of the order marked as delivered according to tracking code.

HyperSKU will check your request and will issue refund or arrange reshipment, if the proofs are valid. During the process, HyperSKU might ask for more information and seller should provide it within two business days.

Gadbe™
United Kingdom
10 months using the app
etailerhub replied August 31, 2020

Hi Gadbe, I'm sorry to hear what you've experienced with refund/reshipment. We suggest you set up a reasonable customer service policy with customers so to avoid abuse. If your customer could provide valid proof within 5 days, or even within 7 days (count in the 2 extra days after we heard from you the first time), we are happy to offer you return or reshipment. Wish you best of success!-Annabel from HyperSKU