Reviews (570)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, notably from agents like Amber, Alisa, and Victor. It offers seamless integration with Shopify and WooCommerce, boosting business efficiency and simplifying management. The platform is recognized for its fast shipping, effective order fulfillment, and user-friendly interface suitable for all experience levels. Additionally, it provides quality product sourcing, custom packaging, and branding options, helping merchants enhance their brand identity. The app's cost-effective pricing structure, with no monthly fees, also contributes to increased business profitability. Merchants recommend it for its reliability and positive impact on business growth and customer satisfaction.

October 24, 2023

Fair prices

Sneaky Ball
Australia
6 days using the app
July 30, 2023

Nice Integration, order process and so on, but the technology isn't the key factor for a Dropshipping Partner. Only the product catalog and the delivery speed is the base for a growing Dropshipping Business. Delivery Time is always 14 Days at minimum (to Germany for example). It's too long from my perspective, also if you communicate the delivery time at your shop. Nobody is waiting 14 Days for a normal product these days. Also if it's quite cheap. (Only my experience!)

So my own experience after 6 months and no bashing, only real talk:
Some Products they've listed are out of stock since months. The Stock Number is still at 99.999. Same with many variants of products.
As I ask for the real Stock Inventory, they want to check my own store, if products, that I've imported from they're catalog are still available or not.
So I had to refund many orders and to delete many products. I've no time to balance my Product Stock many times at my own, that's not the idea. I want to trust my Partner, that he will keep it's Stock Amount up to date and transparent.
At least my "Agent" left the building and nobody was refunding my orders, so I also stop working this Dropshipping Partner.

loonacare
Germany
6 months using the app
etailerhub replied August 1, 2023

Dear loonacare,
Thank you for your detailed feedback, and we appreciate the compliments on our system and services. We are sorry to hear about your concerns regarding delivery time, stock inventory, and communication.

We acknowledge the challenges you've experienced. Please know that we take this matter seriously, and we will investigate thoroughly to rectify your issues.

Thank you again for your patience and understanding. A dedicated agent from our team will reach out to you soon to discuss this further and address all your concerns. We are committed to providing the best experience for our partners, and your feedback helps us improve.

We value your partnership and look forward to resolving these issues and continuing our work together.

From HyperSKU team

March 22, 2023

Worst app ever !! bad customer service !! processing time is so slow !! shipping never arrive in time ! orders got cancelled always ! if you want to ruin your business download it !

area043™
Italy
5 months using the app
etailerhub replied March 22, 2023

Ciao area043™,
Thank you for taking the time to leave us your review. We're sorry to hear that you were unsatisfied with our processing and shipping time, and we apologize for any inconvenience this may have caused.

We take all feedback seriously and have already taken steps to address your concerns. Our processing time has been shortened to just 2 days, and our warehouse now operates 6 days a week to ensure your orders are shipped as quickly as possible. We also offer exclusive aftersales service to support orders with a shipping time of over 30 days, and if your order ever falls outside of these shipping times, you'll be eligible for a full refund. You can find more information on our return policy here: https://support.hypersku.com/en/articles/6765770-hypersku-return-policy-can-i-refund-reship-or-return-hypersku-orders.

We're committed to improving our system and services, and your feedback will help us to do just that. We appreciate your business and hope to have the opportunity to serve you again in the future. In the meantime, we wish you all the best with your business journey!
Have a lovely day : )

Victoria From HyperSKU

June 27, 2020

This is by far the WORST dropshipping service! I thought I would try this service and I have had problem after problem. First I had 1 test order that I paid extra for to have the 10-15 day shipping. Not only did it take them 7 days just to ship the item, but I still haven't received it and its been 40 days!! The Aliexpress sourcing is terrible they only sourced 4 out of 10 products correctly. The other 6 products were not what I wanted sourced on Aliexpress. I currently have 3 items that have been sitting in 'sourcing in process' for 10 days! You will lose business if you use this App. I'm warning people so they don't lose money, customers, and time!

Kulture Kase
Canada
4 months using the app
etailerhub replied June 28, 2020

Hi KultureKase, We are sorry for what you’ve encountered. Here at HyperSKU we strive to help sellers success with hassle-free sourcing and fulfillment experience, and we promise to keep transparent communication during whole process. I understand from the sales consultant who takes care of your account that there might be some miscommunications. For example, one of your products is a print-on-demand product and requires MOQ (minimum order quantity), and seems the explanation wasn’t to your satisfaction.
As for your test order to Canada, due to the local shipping delay, it takes longer than usual. You might find the service alert on Canada Post too. We feel frustrated about the situation too and please accept our sincere apologies for any inconvenience caused.
Most importantly, please don’t hesitate to contact your dedicated account manager if you have further question. We would like to solve all issue for you and we sincerely wish you the best in dropshipping business. – Annabel from HyperSKU

April 25, 2021

It wont import my products or anything from my store after i connected it, the sourcing page is down, it's like its a blank website that doesnt even work, I really wanted to use this, if someone can help me and show me that this is legit then i will definitely change my mind

Urban Traveler
United States
2 months using the app
etailerhub replied May 12, 2021

Hi Urban Traveler, our apologies that you had unpleasant experience with HyperSKU's interface. I believe there were network issues as the system has been working just fine for our other clients. Please go to our website https://www.hypersku.com and start a chat with your dedicated Sales Consultant, and they will be more than happy to walk you through the process. Don't hesitate to contact us if any question! -Annabel from HyperSKU

June 9, 2022

I tried this app/service and placed a sample order just to see how they would perform. The order arrived in good shape, but nowhere near the 5-8 business days as they promised. I get constant communication from Howard, my agent, which is great, but he was unable to resolve the couple of issues I voiced, which were very high shipping prices and an item that I am unable to delete from my store (an item which did not import correctly so it's not actually in my store). All in all, the app is ok, but not the most user-friendly interface, a lot of items are listed in non-English languages so it can be a little difficult to see names and descriptions. I'm gonna go back to using my other dropship app (DropshipMan).

The Knickknack Shack by Darthside LLC
United States
About 2 months using the app
etailerhub replied August 18, 2022

Hello Knickknack, thank you so much for taking your time and leaving us the review; we feel sincerely sorry for letting you down.
Our team has been working on bringing more shipping choices to offer stable&fast delivery services for our clients.
Now we've shortened the processing time to 2 days, and the warehouse works 6days a week to ensure all the parcels get shipping ASAP.
And thanks again for your feedback while using our app; we believe that would help us to grow better in the future.
The team will definitely keep improving our system and services.
We hope someday in the future to meet you again!
And we wish you all the best with your business journey!

Edited August 14, 2020

Hello, based on your response this is my updated review. ok, I will give this that your platform might not be 100% when it comes to inventory because of the large stock which btw is highly unreliable because we cant keep refunding our customers. But I guess that's a hazard for dropshipping.
When it comes to contacting your helpdesk/staff its a nightmare. I had asked a question on Aug 09 and then followed up on Aug 10 but to date, I haven't got any response. I have asked a couple of other questions regarding your products and platform but still no response. The question they responded to was in the initial state and now they don't even bother. I can see that they are active on chat but no response. You can check my conversation history and you will know what I mean. Customer service is key for your business model but unfortunately, you do not have that in your platform.
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I am not sure what is with all the positive reviews, I am in the process of launching my store and I ran into 2 major issues and I am glad this happened before I went live.

AliExpress smart sourcing – Once I received a quote in “Quote Created” I contacted Hpyersku team on chat and asked them how to move it to my import list since there was no option. Wrote to them twice in 2 days period and still no reply.

Products Not Available/ Refund – Was all in with Hypersku, added a couple of products in my store. Then I thought to have a trial run just to be sure. Placed an order for 2 products on Aug 10 and on the 11th I noticed the status of my order was “refunded”. keep in mind I did not receive any notification/email. I contacted their team regarding this issue and she told me that “the products in the public catalogue is dynamic and huge so for outdated products we don’t update them, proactively”.. I asked her “what/which catalogue do you have control and inventory on” and then there was no reply.

I haven’t started my store yet and this is what’s happening, lack of communication, information and seems like highly unreliable stock inventory. For all the other business owners, I would think 10 times before adding any products in your store if this is how they run their sourcing.

Angels Kart
Canada
28 days using the app
etailerhub replied August 13, 2020

Hi Angels Kart, thanks for taking time to leave a review. HyperSKU do keep a huge online catalog for your choice. Seems you might misunderstood our business model. The dropshipping model we follow is that we purchase products after receiving payments from sellers, and there's possibilities that the products run out of stock/become unavailable.
HyperSKU also provides warehouse service so dropshippers can keep a stock for their winning products.
Our team is always online ready to help and we invite you to ask any questions you might have. Hope we see you soon again!
-Annabel from HyperSKU

Edited June 10, 2021

This app is poor, I requested them to source a bracelet for me, that was agreed, i then went to pay via PayPal my money was taken then 6 days later i was refunded with no explanation, i have now disappointed my customer having to cancel with them. Don't waste your time with this app, i can think of better alternatives.

The Charming Jewellery Store
United Kingdom
18 days using the app
January 3, 2023

Terrible support. Order never arrived and did not get refunded yet even though I requested almost 2 weeks ago.

Your Vanity
United States
14 days using the app
etailerhub replied January 3, 2023

Hi Your Vanity, we appreciate your valuable feedback!

We want you to know that we heard you, and we will try our best in assisting with your inquiries. HyperSKU offers a comprehensive aftersale policy that clearly states, any long shipping orders exceeding 30 days are eligible for a refund. https://support.hypersku.com/en/articles/6765770-hypersku-return-policy-can-i-refund-reship-or-return-hypersku-orders If you qualify for any of the situations mentioned in the policy, feel free to discuss them with your dedicated agent for further aftersale solutions. Thank you for your time! - Victoria from HyperSKU

Edited October 14, 2021

Terrible experience. those who believe time is money - do not touch this app at all ..i am deleting for the second time. people might ask why i did install second time ..just because of one of the customer support agent not to name sent many emails to help me ship my products. it is honest review..so its upto you guys. ****************** Replying to your comment- those are not authentic stuff..just go to Ali express and you will find millions and those dont require license, Above all I just did not delete the app for this silly issue. I have deleted because for me time is money..if you wanna take more than 48 hours for every product to get an update then merchants can only fulfill 1-2 orders per day.

EssentialsOnEarth
Australia
13 days using the app
etailerhub replied October 14, 2021

Hi EssentialsOnEarth, my apologies that you had a negative experience with HyperSKU! The products you asked for fulfillment are intellectual property products (Peppa Pig and Spider-Man for example), and we cannot sell them unless you are officially authorized to be a reseller. Otherwise, it will be Intellectual Property infringement😯 We always comply with regulations and hope you understand that we feel this is not the most right thing for us to do. On our platform, there are millions of SKUs for you to choose from if you are interested. Hope you have a great day!