Reviews (569)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, notably from agents like Amber, Alisa, and Victor. It offers seamless integration with Shopify and WooCommerce, boosting business efficiency and simplifying management. The platform is recognized for its fast shipping, effective order fulfillment, and user-friendly interface suitable for all experience levels. Additionally, it provides quality product sourcing, custom packaging, and branding options, helping merchants enhance their brand identity. The app's cost-effective pricing structure, with no monthly fees, also contributes to increased business profitability. Merchants recommend it for its reliability and positive impact on business growth and customer satisfaction.

May 31, 2023

Amazing service, very easy to use and very professional at the same tine. Great communication via whatsapp which made it even more personal.

LoveLure
Spain
19 days using the app
etailerhub replied June 1, 2023

Dear LoveLure,

Thank you for taking the time to share your experience with HyperSKU. We are delighted to hear that you found our service amazing, easy to use, and professional. Providing an exceptional user experience is our utmost priority, and we are thrilled to have met your expectations.

Thank you once again for choosing HyperSKU. We look forward to serving you again in the future!

Best regards,

Victoria
HyperSKU Team

September 25, 2023

Hypersku have been one of the best suppliers I have ever used for my ecommerce store. They're serviceability and response rate is top notch.

Celeste Adore
Australia
18 days using the app
October 25, 2023

I am dropshipping to germany and have a pet store.
I moved from another supplier to hypersku and I am really impressed so far. The shipping times are very good, 5-9 days with processing included. The support I have on whatsapp is really good, I have a good communication with them. The sourcing is fast and brand development is really great. With this partner I can scale it to a real brand and do it long-term.
I am really happy with HyperSKU!

Fellnasenstube
Germany
14 days using the app
June 14, 2020

Great App, not only support fulfill orders in batch, also accepts Payoneer and credit card as payment methods. Highly recommend!

Betty's Shops
United States
14 days using the app
October 17, 2023

This is my first time to use HyperSKU. For my feeling, they are positive and response quickly when you submit your request to them. If you have problem, they are patiently to explain to you and help you to solve the issue.

99evergreen.com
Hong Kong SAR
14 days using the app
Edited August 28, 2020

PURE SCAM - READ

If you expect that they have a fair return policy for any defective item that you purchase from them, you are very WRONG. They only offer 5 days! to request a refund after the delivery day. And even worse, after you make the refund request, they only give you 2 days in order you provide evidence (a picture) of the defective item.

Good luck contacting your client and asking him/her for a picture of the defective product in just 2 days. 90% of the clients will contact you about a defective item after this ABUSIVE deadline. Imagine that you cannot claim a legit refund for a defective $35 product just because your client did not contact you in 5 days. What a joke.

-- Read their return policy! --

How to Request Refund or Reshipment
Sellers must send the refund or reshipment request within 5 days of the order marked as delivered according to tracking code.

HyperSKU will check your request and will issue refund or arrange reshipment, if the proofs are valid. During the process, HyperSKU might ask for more information and seller should provide it within two business days.

Gadbe™
United Kingdom
10 months using the app
etailerhub replied August 31, 2020

Hi Gadbe, I'm sorry to hear what you've experienced with refund/reshipment. We suggest you set up a reasonable customer service policy with customers so to avoid abuse. If your customer could provide valid proof within 5 days, or even within 7 days (count in the 2 extra days after we heard from you the first time), we are happy to offer you return or reshipment. Wish you best of success!-Annabel from HyperSKU

August 20, 2023

Extremely slow, images not loading. Products not great for the UK, cheap tech from ali express and random items.

Satin & Sox
United Kingdom
10 months using the app
etailerhub replied August 23, 2023

Hi Satin & Sox,

Thank you for taking the time to provide feedback on your experience with HyperSKU.

We understand your frustration, and we're actively working on system improvements to ensure a seamless experience for our users. Please look forward to upcoming updates that aim to rectify these issues.

Regarding our product range, we are dedicated to curating a diverse catalog that caters to various markets. Your feedback is invaluable, and we will certainly look into diversifying our offerings to better serve the UK market. Just so you know, for a more tailored product selection suited to your specific needs, we encourage you to connect directly with your dedicated agent. They are equipped to provide personalized services and help you access more unique and focused products.

An agent from our team will reach out to you soon to discuss potential solutions and ways we can better serve your needs. We appreciate your patience and understanding, and we're committed to making your experience with HyperSKU both valuable and positive!

Best Regards,
HyperSKU team

September 24, 2023

i have been using hypersku now for the pas 2 month so far so good everthing is fine and good organised so thats cool

Nomenzo
Netherlands
8 months using the app
June 1, 2023

Thank Benson and HyperSKU for your exceptional dropshipping services. Your professionalism, reliability, and efficiency have enabled me to expand my product range and reach a wider audience without managing shipping logistics or inventory. Your timely and accurate delivery of products has built trust with my customers, resulting in positive reviews and repeat business. I appreciate your dedication to customer satisfaction and the level of communication you maintained throughout our partnership. I look forward to continuing our partnership and achieving even greater success together.

Thank you again for your outstanding dropshipping services.

JoyCollierAi
Hong Kong SAR
6 days using the app
etailerhub replied June 1, 2023

Dear JoyCollierAi,

Thank you for taking the time to express your appreciation for HyperSKU's dropshipping services. We are delighted to hear that our professionalism, reliability, and efficiency have contributed to your business expansion and enhanced your reach in the market.

Thank you once again for your kind words and for choosing HyperSKU as your preferred dropshipping partner. Should you have any further inquiries or require any assistance, please do not hesitate to reach out to us. We are always here to help!

Best regards,

Victoria
HyperSKU Team

October 24, 2023

Fair prices

Sneaky Ball
Australia
6 days using the app